Vhaeda De Leon

• Conducts majority of tours in building with over 60% of converting inquiries to tour.
• Utilized CRM systems for tracking customer interactions, managing contacts, creating action plan to drive sales.
• Establishes strong relationships with customers through excellent communication skills to close sales and create internal referrals.
• Maintains consecutive high occupancy of at least 90%.

• Manages all community tours, lead conversions, and sales process.
• Develops marketing strategies and goals to drive conversion based on market and sales trends.
• Develops and maintains successful relationships with referral agencies, Hospital social workers and case managers, and local senior living communities and skilled nursing facilities.
• Creates and implements community staff incentive to drive engagement and build positive work environment.

• Maintained strong relationships with partners to understand needs and filter suggestions to help improve project outcomes and exceed project timelines.
• Coordinated project delivery before clients target deadline, ensuring client and designer satisfaction.
• Maintained all workroom supplies and fabric inventory for effective project assembly.

• Managed a minimum of 50 patient referrals daily through multi-line telephone system.
• Served as a liaison for hospital department and various healthcare providers and facilities for smooth transition of off base patient specialty care.
• Managed processing of referrals; accepting, deferring, and scheduling clinic appointments.

• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Processed patient paperwork, verified insurance eligibility, and faxed appropriate patient documents to verified partnering offices.

• Coordinated front desk operations and diligently helped all in-person clients and callers with knowledgeable assistance.
• Led in production of high-quality marketing graphics and prints.
• Maintained reports, daily logs and other documents requested by management.

Bra Fit Specialist

• Designed and deployed new sales techniques to improve product promotion and associate performance, increasing bra sales more than 10%.

Operations and Staffing Supervisor

• Handled scheduling for all store employees and planned team daily coverage overviews.
• Facilitated new hire orientations, guided new hire on-boarding and documentation requirements to facilitate HR processes.

Sales Support Supervisor

• Trained high-performing teams, provided performance reviews, feedback and coaching in deficient areas.
• Supervised 35 employees, building a successful sales team that increased monthly sales and conversion goals by more than 20%.