Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Veronica Henry

Rock Hill,SC

Summary

Dynamic Front Desk Manager at PetBar with proven leadership and exceptional customer service skills. Successfully mentored new hires and implemented effective inventory management practices. Recognized for enhancing client satisfaction through tailored communication and problem-solving, ensuring seamless operations and fostering a supportive work environment. Adaptable and efficient in high-pressure situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Manager

PetBar
05.2025 - Current
  • Manage front desk operations, ensuring seamless customer check-in and check-out experiences.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Maintained grooming tools and equipment, adhering to safety and sanitation protocols.
  • Provide exceptional customer service by communicating effectively with pet owners.
  • Implement inventory management practices for pet care products at the front desk.
  • Mentor and train new hires, fostering a supportive work environment that facilitated professional growth.
  • Adapt techniques to meet individual needs of various dog breeds and sizes.
  • Oversaw day-to-day operations of more than 20 appointments a day
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.

Warehouse Associate

FedEx:Ground
02.2025 - 07.2025
  • Loaded and unloaded packages, maintaining organization within shipping areas.
  • Adhered to safety protocols while handling various package types and weights.
  • Collaborated with team members to optimize daily operations and improve efficiency.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Consistently lifted materials weighing as much as 50 pounds.

Case Coordinator

TaxAudit
09.2022 - 08.2024
  • Collaborated with clients to gather necessary tax information, enhancing overall client communication and satisfaction.
  • Maintained organized files and records of tax forms, streamlining document retrieval processes.
  • Maintained a high level of confidentiality when handling sensitive financial information for clients.
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Provided excellent customer service by addressing concerns promptly and professionally.
  • Managed over 100 assigned cases in 2023.

Customer Service Representative

TaxAudit
01.2020 - 08.2022
  • Educated customers on service offerings, enhancing satisfaction and retention rates.
  • Maintained high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high call volumes of over 100 calls per day; ensuring prompt and efficient customer service.

Education

High School Diploma -

Community Collaborative Charter School
McClellan Park, CA
06.2015

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Leadership qualities
  • Adaptability
  • WPM 70
  • Time management
  • Decision-making
  • Staff training and development
  • Shift scheduling

Certification

  • CPR/AED Training - 2023

Timeline

Front Desk Manager

PetBar
05.2025 - Current

Warehouse Associate

FedEx:Ground
02.2025 - 07.2025

Case Coordinator

TaxAudit
09.2022 - 08.2024

Customer Service Representative

TaxAudit
01.2020 - 08.2022

High School Diploma -

Community Collaborative Charter School

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Veronica Henry