Vhersity Jefferson

Oversaw all daily operations of a medium volume location in my capacity as Assistant Director. I oversaw twenty to twenty-five employees, including supervisors. Weekly schedules were made two weeks ahead of time. Counted and arranged all in store and storage inventory. Invoices were entered for bookkeeping. Oversaw all bank cash deposits. Compiled and authored training manuals. Tracked the development of the staff. Participated in monthly management meetings as well as weekly quality meetings. Ensured a positive and friendly work environment!

Assisted store manager with scheduling and monthly inventory counts when needed. Managed and mentored all current staff. Motivated team to be hospitable. Led supervisor meetings monthly.

As a Customer Service Representative, I was responsible for conducting produce orders for a variety of organizations, both small and large. I handled consumer inquiries and suggestions in a kind and professional manner. Customer issues were resolved with empathy, leading to greater loyalty and repeat business. Managed high-stress situations effectively, remaining professional under pressure while settling disputes or conflicts.

Offered advice and assistance to customers, paying attention to special needs or wants. Maintained a clean and orderly dining area for an enjoyable guest experience. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels. Cultivated warm relationships with regular customers. Operations were closed due to unforeseen fire.

As a Chick-fil-A employee I was expected to work quickly, communicate well, and keep the restaurant clean and safe. Handled cash and all other guest and employee interaction. Was given the opportunity after a year to become a trainer. So I mentored all new recruits using my knowledge of the business and location.

As an Aerie Girl I shared the brand love. Introduced the AEO loyalty program and additional brand channels to guests. Designed and arranged eye-catching product floor sets to increase sales. Approached strangers and interacted in natural conversation with goal of developing brand loyalty.