Vi-Anna Kotze
Watkinsville,GA
Summary
Hardworking and passionate employee with strong organizational skills eager to secure entry-level Pharmacy Technician, with an interest and currently majoring in Pharmaceuticals. Experience working behind the counter and also behind the register, along with packing compounds and working with customers to assist them.
Overview
2
2
years of professional experience
Work History
Registered Pharmacy Technician
Farmer's Oconee Pharmacy
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Trained others in the CSR role once moved to the Watkinsville store.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Aided in packing of patients monthly and weekly med packs/cards.
- Unpacked orders from wholesalers and stocked shelves based on product types.
Customer Service Representative
Farmer's Prescription Shop
07.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Biology Pre-Pharm
University of North Georgia
Watkinsville, GAHigh School Diploma -
North Oconee High School
Bogart, GA05.2023
Skills
- Workplace Skills:
- Problem-Solving Skills
- Preparing Bubble Packs
- Ordering and Stocking Medications
- Cash Register Operations
- Drug Compounding
- Personal Skills:
- Reliable
- On time
- Grit and Determined
- Perfectionist
- Organized
Languages
Spanish
Limited Working
Afrikaans
Native or Bilingual
Timeline
Registered Pharmacy Technician
Farmer's Oconee Pharmacy
01.2022 - Current
Customer Service Representative
Farmer's Prescription Shop
07.2021 - 01.2022
Bachelor of Science - Biology Pre-Pharm
University of North Georgia
High School Diploma -
North Oconee High School
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