Vi Doan
Renton,WA
Summary
Food server with over five years of experience in the food and beverage industry and exceptional abilities in taking and processing customer orders in fast-paced restaurant settings. Seeking a server role where I can contribute my strong work ethic and expand my experience in the food service industry with a foward focus on moving into management.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Ting Tong Thai Cafe
06.2023 - Current
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Senior Cook
The Crawfish Hut
08.2022 - 05.2023
- Follow the proper food preparation, food storage and use of kitchen equipment and utensils.
- Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Ordered or requisitioned food or other supplies needed for cooking operations.
Manager
S Level Tea
09.2020 - 08.2022
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
Front End Cashier/Cook
Ting Tong Thai Cafe
11.2019 - 09.2021
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Resolved issues to address customer concerns.
- Built and maintained positive working relationships with co-workers.
- Cooked dishes according to recipes or personal judgment.
- Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator or cooler.
- Coordinated kitchen workflows, fostering swift service and high-quality food preparation.
Restaurant Busser
Boiling Crawfish
05.2019 - 11.2019
- Removed plates and glasses from tables after meals.
- Refilled glasses with drinks and replenished condiment shakers.
- Swept and mopped dining areas after closing.
- Restocked and cleaned facility restrooms and stalls.
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
Cashier
Asian Planet Market
01.2019 - 05.2019
- Greeted and informed customers of products, fostering positive store experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Listen, explain and solve issues to address customer concerns.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning and closing of shifts to verify correct amounts.
- Bagged or boxed merchandise and prepared packages for shipment.
Education
Associate of Arts - Business Administration And Management
Green River Community College
Auburn, WA12.2022
Skills
- Greeting and Seating Guests
- Quality Control and Oversight
- Customer Service and Rapport
- Cool Under Pressure
- War and Friendly
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
Languages
English
Vietnamese
Timeline
Restaurant Waiter
Ting Tong Thai Cafe
06.2023 - Current
Senior Cook
The Crawfish Hut
08.2022 - 05.2023
Manager
S Level Tea
09.2020 - 08.2022
Front End Cashier/Cook
Ting Tong Thai Cafe
11.2019 - 09.2021
Restaurant Busser
Boiling Crawfish
05.2019 - 11.2019
Cashier
Asian Planet Market
01.2019 - 05.2019
Associate of Arts - Business Administration And Management
Green River Community College
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