Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

VI JOHNSON

Columbia,MD
I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Summary

Experienced management professional with a passion for building workplace culture that produces result driven individuals Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

17
years of professional experience

Work History

STORE MANAGER
09.2016 - Current

Job overview

  • I have the privilege of leading a team of 40 employees including 3 Management employees
  • I am responsible for recruiting, retaining and training top talent in a very competitive market through a working knowledge of Recruiting princilpes
  • Essential job functions:
  • Through Dayforce HCM I create, monitor and manage requisitions to external and internal sites to retain a pipeline of qualified applicants to readily fill open positions
  • Daily monitor requisitions to ensure applicants meet job requirements and scheduling pre screenings to qualify applicants for potential openings
  • Schedule and conduct phone pre- screening calls as well as in person and virtual interviews ensuring that applicants will be a productive asset to the team
  • Conduct follow up calls of successful candidates and send correspondence to those who will not move forward
  • Extend offer letters and request background checks as needed
  • Conduct seamless onboarding of new employees, including I-9s, tax documents while protecting sensitive personal information(ie, ssn,id,alien/visa status)
  • Being 100% hired before Halloween annually to set up my store for success
  • Develops, manages and maintains customer service strategies to deliver a 4.8 customer rating addressing all negative reviews and solving root cause
  • Sets expectations and holds team accountable to achieve “Hall of Fame” goals/status and Diamond Loyalty Store club
  • Creates a climate in which people want to do their best
  • Manages to motivate all direct repots to meet and exceed company goals and standards
  • Leads the store to achieve Total Monthly Income (TMI) consistently by executing foundational excellence and performance-based leadership for front of house as well as alterations
  • Drives sale through KPIs, to achieve a balanced ranked score card
  • Monitors inventory management, special orders, receiving processes, layaway, mark out of stocks and repairs and maintains first quality for all merchandise.

Walmart

ASSISTANT MANAGER
09.2010 - 08.2016

Job overview

  • Responsible for meeting and exceeding product fulfilment standards while maintain pricing integrity and associate engagement for several multi-million-dollar departments in the store
  • Leads and develops teams effectively by teaching, training and actively listening to associates
  • Touring the store and providing feedback was done daily to ensure clear expectations are communicated for successful implementation
  • Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L(Profit and Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses while maintaining peak inventory flow and merchandising standards
  • Provided supervision and development opportunities for hourly associates by hiring, training and mentoring of associates.

JCPENNEY

MERCHANDISE EXECUTION MANAGER
08.2006 - 08.2010

Job overview

  • Coordinated, staffed, scheduled and executed the rest of an entire department store once a month
  • Utilized extensive visual background knowledge to successfully remerchandise the store according to company visual standards
  • Merchandise Execution – Owns in-stock levels through merchandise replenishment activities
  • Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store
  • Promotes company merchandise strategy and identifies local opportunities to drive sales
  • Oversees efficient and clear recovery throughout the sales floor and fitting room
  • Customer Service & Sales – Models and holds team accountable for outstanding customer service
  • Actively listens to customer issues to resolve problems
  • Maximizes sales and service by ensuring staff is scheduled appropriately
  • Drive planning and execution of events and credit card acquisition
  • Omnichannel – Supports Omnichannel initiatives to further drive sales and customer service
  • Owns the training and coaching on all Omnichannel initiatives and processes
  • Achieves productivity targets by reviewing available reports and developing action plans to ensure flawless execution of Omnichannel processes.

Education

AND MERCHANDISING, Youngstown state university

BACHELORS OF FASHION from marketing

University Overview

GPA: 5, the dress for success fashion show during my sophomore year

WOODROW WILSON HIGH SCHOOL

HIGH SCHOOL DIPLOMA

University Overview

GPA: 6

Skills

  • Time Management
  • Staff Management
  • Goals and Performance
  • Employee Motivation
  • Inventory Management
  • Sales Expertise
  • Order Management
  • Team Leadership
  • Customer Service
  • Recruiting and Hiring
  • Staff Training
  • Leadership Development
  • Product and Service Sales
  • MS Office Proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

STORE MANAGER

09.2016 - Current

ASSISTANT MANAGER

Walmart
09.2010 - 08.2016

MERCHANDISE EXECUTION MANAGER

JCPENNEY
08.2006 - 08.2010

AND MERCHANDISING, Youngstown state university

BACHELORS OF FASHION from marketing

WOODROW WILSON HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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