Vi Pham
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with extensive experience at Myeyedr, excelling in patient care and insurance billing. Proven ability to thrive under pressure while delivering exceptional customer service. Skilled in eyewear dispensing and effective communication, ensuring a seamless experience for patients and clients alike. Committed to maintaining high standards in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Gardening Volunteer
Our Lady of Hope Catholic Parish Church
Philadelphia
04.2022 - Current
- We planted fruits, vegetables, and herbs.
- Fertilized, and weeded soil to supply nutrients to plants.
- Harvested plants when it is ready.
- Wash and clean products for hygiene and safety standards.
- Separate products equally into individual bags to give out to local families.
Front Desk & Optometric Technician
Myeyedr
Philadelphia, Pennsylvania
09.2024 - 07.2025
- Assist optometrists during patient exams by performing pre-testing, including auto-refraction, tonometry, retinal imaging, and visual acuity testing.
- Manage front desk operations such as patient check-in/check-out, appointment scheduling, and phone inquiries.
- Verify vision insurance eligibility, explain benefits, and process insurance claims accurately.
- Maintain accurate electronic medical records (EMR), and ensure compliance with HIPAA regulations.
- Educate patients on eyewear options, contact lenses, and basic eye care instructions.
- Provide high-quality patient care in a fast-paced clinical environment.
Optician dispenser
North American RX
Philadelphia
09.2023 - 08.2024
- As an optician dispenser at North American RX, I am responsible for assisting customers in selecting and fitting eyeglasses and lenses.
- I ensure accurate prescription information and recommend frames and lenses based on individual preferences and vision needs.
- Additionally, I perform measurements and adjustments to ensure proper fit and comfort, process orders, and maintain inventory of eyewear products.
- Pulled patient insurance information, verified insurance coverage, and checked patients in.
- Assist customers in selecting and fitting eyeglasses and contact lenses.
- Ensure accurate prescription information and provide personalized recommendations.
- Perform measurements and adjustments to ensure proper fit and comfort.
- Process orders and maintain eyewear product inventory.
- Operated automated equipment such as lensometer.
- Provide excellent customer service and address any concerns or questions.
Food truck service
Taste of Nature
Phialdelphia
06.2022 - 12.2023
- As part of the food truck service team at Taste of Nature, I am involved in various aspects of food preparation, service, and customer interaction.
- I handle food orders, maintain cleanliness and organization in the food truck, and ensure that customers receive prompt, friendly service.
- Provide prompt and friendly customer service to ensure a positive experience.
School Store Vice President
Bishop Mcdevitt High School
Phialdephia
09.2019 - 06.2020
- I am responsible for planning, organizing, and running meetings with other student volunteers and supporting the club president.
- Collaborated with other teachers and school staff to develop and analyze store performance trends and create action plans to improve store operations.
- Ensured store safety by monitoring customer activity and enforcing store policies.
- Set up meetings with other students to resolve store problems and schedule everyone's available time.
- Follow the store's inventory and make notes for restocking when needed.
Education
Bachelor of Science - Science and Technology, Biology Major
Temple University
Philadelphia12-2028
High School Diploma -
Little Flower High School
Philadelphia06.2022
High School Diploma -
Bishop Mcdevitt High School
Philadelphia06.2021
Associate of Science - Biology
CCP
PhiladelphiaSkills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Multitasking
- Data Entry
- Eyewear Dispensing
- Communication
- Patient care
- Paperwork management
- Insurance billing
Languages
English
Professional
Vietnamese
Professional
Timeline
Front Desk & Optometric Technician
Myeyedr
09.2024 - 07.2025
Optician dispenser
North American RX
09.2023 - 08.2024
Food truck service
Taste of Nature
06.2022 - 12.2023
Gardening Volunteer
Our Lady of Hope Catholic Parish Church
04.2022 - Current
School Store Vice President
Bishop Mcdevitt High School
09.2019 - 06.2020
Bachelor of Science - Science and Technology, Biology Major
Temple University
High School Diploma -
Little Flower High School
High School Diploma -
Bishop Mcdevitt High School
Associate of Science - Biology
CCP