Via Cho
Layton,UT
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged organization skills and attention to detail in roles such as Alteration Coordinator. I have a good computer skills for efficient order processing and fostered positive interactions, significantly improving service delivery and customer experience.
Overview
13
13
years of professional experience
Work History
Alteration Coordinator and Customer Service
01.2021 - Current
- Responsible for timely alterations.
- Ensured correct items provided to correct customer.
- Organized pick-ups to create a smooth flow of processing orders.
- Greeted customers with a smile.
Tailoring and Alteration for Customer Service
03.2020 - 01.2023
- Contact the vendor and order dresses either online offline
- Confirming receipt, enter the information into the computer.
- Organize and Display dresses by theme.
- Helping customers choose the dress they want.
- Learn how to design and the customer wants.
- Create and provide the design that the customer wants.
Head Server for Customer Service
09.2011 - 03.2013
- Managed coworkers schedules and helped them with difficult tasks.
- Arranged meetings with employees and communicated ideas and concerns with owners.
- Summarize the daily sales and calculate the tips for employees.
- Ensured timely and accurate completion of customers orders.
- Identified and proposed solutions for improvement of services provided.
- Ensured customer satisfaction.
Education
Certificate of Teaching English For Kindergarter -
Sook Myung Womens University
Seoul, South KoreaAssociate Degree in Education - Child Development
Soong Eui Womens College
Seoul, South Korea02.2024
Bachelor For Teaching - Child Development
Soong-sil University
Seoul, South Korea02.2010
High School Diploma -
Joong Ang Womens High School
Seoul, South Korea02.1998
Skills
- Receipt of Material
- Communication with employees and Customers
- Positive Interactions with others at workplace
- Computer skills for recording, receiving, and processing materials
- Organization skills
- Attention to detail
- Responsible, hard work, and quick learner
Languages
Korean
Native or Bilingual
Timeline
Alteration Coordinator and Customer Service
01.2021 - Current
Tailoring and Alteration for Customer Service
03.2020 - 01.2023
Head Server for Customer Service
09.2011 - 03.2013
Certificate of Teaching English For Kindergarter -
Sook Myung Womens University
Associate Degree in Education - Child Development
Soong Eui Womens College
Bachelor For Teaching - Child Development
Soong-sil University
High School Diploma -
Joong Ang Womens High School