Viali Fabre
Technical Account Manager
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
IT Helpdesk Support
IPS
New York, NY
09.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to inquiries by phone, email and walk-up requests.
- Worked with document imaging technologies and deployment software.
- Logged activities in tracking system to maintain accurate, timely records.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Fire And Life Safety Director
ANDREWS INTERNATIONAL
New York, NY
07.2013 - 09.2021
- Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
- Interviewed, trained and deployed fire safety personnel to maximize protection of life and property.
- Checked fire and life safety systems and equipment for proper placement at properties.
- Developed detailed plans for safe and timely evacuations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Investigated incidents, determining root causes and implementing corrective actions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
Education
Coursework Towards Cloud -
AWS Silver Lining
Online 02.2023 - 07.2023
Coursework Towards IT Support Training - IT Support
Per Scholas
834 E 138 St Bronx NY 01.2022 - 04.2023
No Degree - Liberal Arts And General Studies
Hunter College of The City University of New York
New York, NY 05.2001 -
High School Diploma -
Samuel J Tilden HS
Brooklyn, NY 09.2006 - 09.2008
Skills
Analytics, Automation, High availability, Deploymentundefined
Certification
CompTia A+
Timeline
Coursework Towards Cloud -
AWS Silver Lining
02.2023 - 07.2023
CompTia A+
04-2022
AWS Certified Cloud Practitioner
02-2022
Google IT Support
02-2022
Coursework Towards IT Support Training - IT Support
Per Scholas
01.2022 - 04.2023
IT Helpdesk Support
IPS
09.2021 - Current
Fire And Life Safety Director
ANDREWS INTERNATIONAL
07.2013 - 09.2021
High School Diploma -
Samuel J Tilden HS
09.2006 - 09.2008
No Degree - Liberal Arts And General Studies
Hunter College of The City University of New York
05.2001 -
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