Viana Barnes
Manchester,CT
Summary
Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Well-versed and experienced in Microsoft Excel, Microsoft Word and Microsoft Outlook delivering a high level of support. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CJR
Litchfield, CT
03.2024 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents in an organized fashion according to established protocol.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Broke down boxes for garbage and recycling.
- Processed patient referrals and insurance verifications.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Communicated with patients with compassion while keeping medical information private.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Gathered personal and insurance information from each patient.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Administrative Assistant
Central Nassau Guidance And Counseling Center
Hicksville, NY
08.2021 - 12.2023
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Maintained minutes for each office meeting, conducted attendance records for each meeting as well as organizing topics to be discussed.
- Scheduled interviews with administrative directors along with completing phone screens for each interview candidate.
- Directed customer communication to appropriate department personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Environmental Services Housekeeper
Hartford Healthcare
Meriden, CT
04.2020 - 07.2021
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Floor Team Lead
Francescas
Danbury, CT
07.2019 - 02.2020
- Assisted with training, development and mentoring of sales employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Communicated sales goals and key performance indicators to employees.
- Facilitated store opening and closing procedures by securing valuables.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Checked store shelves and restocked products from inventory in back room.
- Achieved sales targets regularly to enable sustained growth.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
Jewelry Sales Associate
JCPenney
Westerly, RI
09.2018 - 03.2019
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Pharmacy Technician
Rite-Aid Pharmacy/Walgreens Pharmacy
Thomaston, CT
09.2016 - 06.2018
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Verified and filled medications for up to 80 patients per day.
Volunteer
Shepard Meadows
Bristol, CT
07.2012 - 12.2012
- Assisted special needs children and adults to gain a sense of power and achievement with horseback riding training and experiences with equine care.
- Instructed on how to care for each animal appropriately
- Guided each special needs child in finding confidence and utilizing that in their riding technique.
Education
Associate of Arts - General Studies
Naugatuck Valley Community College
Waterbury, CT05.2018
High School Diploma -
Terryville High School
Terryville, CT06.2015
Skills
- Technologically savvy
- Detailed meeting minutes
- Excel spreadsheets
- PC proficient
- Meeting planning
- Microsoft Word
- Database entry
- Phone call answering
- Scheduling and calendar management
- Deadline-oriented
- Project management
- Proofreading
- Professional/Sensible Writing Style
Certification
- CPR/First Aid Certified
- NARCAN Certified
- TCI Trained and Certified
Languages
English
Native/ Bilingual
Spanish
Limited
Korean
Elementary
Timeline
Administrative Assistant
CJR
03.2024 - Current
Administrative Assistant
Central Nassau Guidance And Counseling Center
08.2021 - 12.2023
Environmental Services Housekeeper
Hartford Healthcare
04.2020 - 07.2021
Sales Floor Team Lead
Francescas
07.2019 - 02.2020
Jewelry Sales Associate
JCPenney
09.2018 - 03.2019
Pharmacy Technician
Rite-Aid Pharmacy/Walgreens Pharmacy
09.2016 - 06.2018
Volunteer
Shepard Meadows
07.2012 - 12.2012
Associate of Arts - General Studies
Naugatuck Valley Community College
High School Diploma -
Terryville High School
- CPR/First Aid Certified
- NARCAN Certified
- TCI Trained and Certified
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