Vianca Cassidy
Summary
Licensed Master Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, BBL, peels, laser hair removal, Microneedling, Radio Frequency, acne treatments and microdermabrasion.
Client-focused Medical Aesthetician with a distinguished understanding of skin health. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Master Esthetician position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Master Esthetician
Vivia Center For Cosmetic Therapy
05.2019 - Current
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Educated patients on treatment options.
- Welcomed clients arriving for appointments.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
- Resolved customer complaints and facilitated conflict resolutions.
- Executed laser hair removal and microdermabrasion procedures.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Practice Manager
Vivia Center For Cosmetic Therapy
05.2019 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Generated reports to track spa performance and make recommendations for improvement.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Branch
M&T Bank
06.2008 - 05.2018
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Submitted loan applications to underwriter for verification and recommendation.
Personal Banker
Sandy Spring Bank
11.2006 - 09.2008
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Responded to customer inquiries regarding new accounts and account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Provided customers with additional information regarding account services.
- Maintained customer records and updated account information.
Education
Master Esthetics -
AVI Career Training
Great Falls, VA06.2020
MBA -
Catholic Distance University
Bolivia 12.2000
High School Diploma -
American Humbolt
Bolivia11.1996
Skills
- Facial Massages
- Administrative Support
- Product Recommendations
- Skincare Laser Safety
- Recommend Care Regimens
- Customer Consultations
- Client Intakes
- Excellent Team Player
- Sales Expertise
- Skin Condition Diagnosis and Treatment
- Hair Removal
- Hydra Facials
- Product Inventories
- Sanitization
- Maintaining Clean Work Areas
- Conflict Resolution
- Service Quality
- LED Light Therapy
- Dermaplaning
- Blackhead Extraction
- Skin Rejuvenation
Languages
Spanish
Native or Bilingual
Timeline
Master Esthetician
Vivia Center For Cosmetic Therapy
05.2019 - Current
Practice Manager
Vivia Center For Cosmetic Therapy
05.2019 - Current
Branch
M&T Bank
06.2008 - 05.2018
Personal Banker
Sandy Spring Bank
11.2006 - 09.2008
Master Esthetics -
AVI Career Training
MBA -
Catholic Distance University
High School Diploma -
American Humbolt
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