VIANCA CRUZ
Woodland Park,New Jersey
Summary
Dedicated professional with a strong military background, and a Bachelor’s degree in Psychology, with a minor in Health Studies. Brings proven leadership, discipline, and sound judgment developed through service. Applies an understanding of human behavior to communicate effectively, assess credibility, and make fair, objective decisions. Committed to public service, national security, and the integrity of the immigration system by ensuring laws and policies are applied accurately, consistently, and with professionalism in support of the Department of Homeland Security's mission.
Overview
6
6
years of professional experience
Work History
Case Manager Coordinator
Hope Christian Services
Wyckoff, New Jersey
05.2025 - Current
- Coordinated client assessments to determine service needs and support plans.
- Developed individualized care plans in collaboration with clients and families.
- Monitored client progress and adjusted care plans as necessary.
- Organized team meetings to discuss case updates and strategies.
- Provided crisis intervention support to clients facing immediate challenges.
- Provided crisis intervention services when needed.
- Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
- Conducted long and short-term program planning to improve methods and procedures.
- Participated in interdisciplinary team meetings with medical staff, social workers and other relevant personnel.
- Coordinated referrals for mental health services, substance abuse treatment programs or other necessary services.
- Worked for adults with disabilities.
Builder
United States Naval Reserves
10.2021 - Current
- Gathered all proper equipment for the job at hand of the particular day.
- Presented end of day Muster report to our Chief in charged ensuring all sailors are accounted for and were present.
- Built and repaired military structures, including buildings, roads, and bridges, in different locations and environments.
(Example: Built concrete pads, houses, flooring, tiling, masonry, roofing.) - Managed 1 construction project, overseeing the work of teams to ensure quality and timely completion. Group of 30 sailors. 10 Marines
- Used various tools and equipment safely and effectively to complete construction tasks.
- Navigated safety standards and building codes to ensure that all structures were safe and up to code.
- Worked in 2 teams to solve problems and adapt to changing conditions, keeping projects on track. One team in Port Hueneme, California, One team in Gulfport Mississippi.
- Trained and mentored 4 other sailors in construction techniques, promoting teamwork and skill development.
- Kept detailed records of materials and work progress, ensuring accurate reporting and accountability. Always making sure everyone's safety came first when it came to our job sites.
Teachers Assistant
Bergen County Special Services
Paramus, New Jersey
01.2020 - 04.2025
- Assisted students with autism in helping them develop social, communication, and motor skills.
- Gather reports of each student who has behavior plans and academic plans.
- Implemented behavior management techniques, including ABA (Applied Behavior Analysis), to encourage positive behavior and learning.
- Consistently navigating through complex environments that require professionalism at all times.
- Worked closely with 6 teams to create individualized plans tailored to each child's needs and goals.
- Reported progress and documented each child's development, adjusting strategies as needed.
- Provided emotional support and ensured a safe, nurturing environment for children to learn and grow.
- Collaborated with parents and caregivers to communicate progress and share strategies for support at home.
- Fostered social interactions and supported children in group settings to build communication and peer relationships.
- Maintained a patient and flexible approach, adapting to each child's unique needs and abilities.
- Assisted in structured crisis intervention and de-escalation strategies, maintaining a safe environment, and minimizing disruptions to learning.
- Remained calm and decisive in high-stress situations, with a commitment to safety and preparedness in both physical and situational demands.
- Sustained physical and mental stamina is necessary to support active engagement and maintain readiness in a dynamic, high-energy classroom setting.
Education
Bachelor's Degree - Arts, Health Studies
William Paterson University
Wayne, NJ09-2024
Associates Degree - Science
Bergen County Community College
Paramus, NJ06.2020
High School Diploma -
Passaic Valley High School
Little Falls, NJ06-2016
Skills
- Builds rapport and communicates effectively with diverse individuals and teams
- Analyzes complex issues and develops effective, practical solutions
- Maintains strict attention to safety, accuracy, and compliance when handling sensitive tasks and information
- Demonstrates sound judgment and quick decision-making in high-stress situations
- Leads and supports teams while collaborating effectively across organizations
- Evaluates eligibility, verifies documentation, and identifies potential fraud or misuse of programs
- Prepares clear, well-organized written reports and determinations
- Researches and applies laws, regulations, and policy guidance to support decisions
Accomplishments
- Collaborated with team of 26 sailors in the development of building a house from scratch in A-School training. Gulfport Mississippi.
- Achieved the M9 qualification by completing the test of proficiency with a 9mm pistol at 3, 7, and 15 yards, requiring various stances and sometimes time limits. Scored Sharpshooter ribbon. Points from 204-227 points.
- Achieved the M4 qualification by completing the test of proficiency with a M16 scoped from the standing, kneeling, and prone positions. Scored Marksman ribbon scoring from 170 out of 200.
- Ranked up from E3 to E4 in 2023. Making me a Third Class Petty Officer.
- Achieved my Bachelor's Degree in Psychology and Minor in Health Studies.
- Became Teacher Assistant of the year in 2023.
- Graduated A-School training school and was top 10 in my class.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Case Manager Coordinator
Hope Christian Services
05.2025 - Current
Builder
United States Naval Reserves
10.2021 - Current
Teachers Assistant
Bergen County Special Services
01.2020 - 04.2025
Bachelor's Degree - Arts, Health Studies
William Paterson University
Associates Degree - Science
Bergen County Community College
High School Diploma -
Passaic Valley High School