Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vianca Fontanez

Las Vegas,NV

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles, including a notable position at Guess. Excelled in relationship building and problem-solving, enhancing customer satisfaction and loyalty. Proficient in bilingual communication and efficient computer use, demonstrating a commitment to high-quality results and team collaboration.

Overview

7
7
years of professional experience

Work History

ASC (Airport Service Concierge)

JSX
10.2024 - Current
  • I have consistently delivered exceptional customer service by promptly addressing questions and resolving issues.
  • Positioned ramps and stairs for safe customer boarding and deplaning
  • Loaded and prepared aircraft with necessary supplies and provisions
  • Directed passengers to the correct aircraft during boarding procedures
  • Assisted with customer check-in and ensured proper baggage handling
  • Delivered essential flight documents to the captain and flight attendants to ensure accurate passenger count and compliance.
  • Coordinated travel arrangements, optimizing guest experiences through attention to detail.
  • Managed concierge operations, ensuring seamless communication between guests and staff.
  • Implemented process improvements that enhanced operational efficiency within service delivery teams.
  • Managed, modified, and coordinated customer bookings and reservations across multiple platforms

Sales Associate

Guess
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Working closely with clients to determine their needs, answer their questions about the products, and recommend the right solutions.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds by store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Expand knowledge of products so that customer's questions can be properly addressed.
  • Assisted with inventory management and restocking.

Ticket Agent

WFS Worldwide Flight Services
01.2022 - 02.2024
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided passengers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with developing and implementing new ticketing policies for enhanced service delivery.
  • Swiftly addressed and resolved customer complaints, always maintaining a professional demeanor to uphold a positive company image.
  • Answered customer inquiries regarding ticket availability, pricing, and event information.
  • Provided comprehensive support to customers with special requirements, including wheelchair access and special seating, to ensure continuous accessibility.
  • Protected customer's baggage from loss, theft, and damage by tagging them properly.
  • Spoke and helped passengers with limited English.
  • Helped process bookings over the phone

Restaurant Hostess

El Kampestre
07.2018 - 10.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Exhibited resilience and adaptability by gracefully managing high-pressure situations and juggling multiple tasks while maintaining a calm and professional demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated organizational skills and efficiency by maintaining a well-structured waitlist during peak hours, ensuring the prompt seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
  • Provided excellent customer service
  • Prepared dining room for service by cleaning, organizing tables, and placing table settings.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.

Education

High School Diploma -

Judson High School
05.2021

Skills

  • Consistently dependable
  • Collaborative teamwork
  • Prioritization and scheduling
  • Effective problem resolution
  • Proficient in bilingual communication
  • Strong interpersonal skills
  • Collaborative networking skills
  • High-quality client service
  • Sales enhancement
  • Customer-focused service
  • Detail-oriented approach
  • Organization
  • Strategic idea generation
  • Goal-Driven
  • Experienced in handling 40-pound loads
  • Consistent pursuit of high standards
  • Skilled in managing multiple tasks
  • Adept at utilizing computer software
  • Attentive to customer requirements
  • Efficient learner

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

ASC (Airport Service Concierge)

JSX
10.2024 - Current

Sales Associate

Guess
02.2024 - Current

Ticket Agent

WFS Worldwide Flight Services
01.2022 - 02.2024

Restaurant Hostess

El Kampestre
07.2018 - 10.2019

High School Diploma -

Judson High School

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Vianca Fontanez