Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vianca Gonzalez

Spring Hill,FL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Leasing Consultant In Training

Gallery Residential
04.2025 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.

Barista

Gallery Residential
10.2024 - Current
  • Developed and prepared a variety of hot and cold beverages, including specialty drinks and seasonal menus, to attract new and returning customers.
  • Providing a welcoming atmosphere by greeting customers with a friendly attitude and meeting their needs as accurately as possible.
  • Handled ordering and restocking of coffee, supplies, and ingredients to keep operations running smoothly.
  • Maintained a clean and organized workspace for efficient productivity.
  • Contributed to a positive team environment through communication and collaboration with coworkers.
  • Maintained regular and consistent attendance and punctuality.

Barista

Dunkin' Donuts
10.2022 - 09.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Customer Service Representative

Home Depot
04.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Springstead High School
Spring Hill, FL

Skills

  • Customer service
  • Phone and email etiquette
  • Creative problem solving
  • Clear communication
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Consultant In Training

Gallery Residential
04.2025 - Current

Barista

Gallery Residential
10.2024 - Current

Barista

Dunkin' Donuts
10.2022 - 09.2024

Customer Service Representative

Home Depot
04.2021 - 08.2022

Springstead High School

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