Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vianca Gutierrez

Hobbs

Summary

Dedicated Certified Clinical Medical Assistant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Glow Women's Health
08.2022 - 03.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Taught patients about medications, procedures, and care plan instructions.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Prepared and administered medications to alleviate patient symptoms.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
  • Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.
  • Oriented and trained new staff on proper procedures and policies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Housekeeping Attendant

Hilton Garden Inn Hotel
09.2018 - 03.2020
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Responded to requests from patrons for linens and toiletries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Performed rotation cleaning by steam cleaning carpets and draperies.
  • Responded to requests from patrons for linens and toiletries

Housekeeping Supervisor

Fairfield By Marriott
05.2012 - 03.2018
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Surpassed sales goals by improving service delivery.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Created and implemented training programs to enhance employee performance.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated daily workflow through task prioritization and concise scheduling.

Education

Certified Clinical Medical Assistant

New Mexico Junior College
Hobbs, NM
05.2022

Skills

  • Injection administration
  • Vital signs monitoring
  • Specimens collection and processing
  • CPR
  • Venipuncture expertise
  • Vital sign monitoring
  • Patient intake process
  • Patient scheduling
  • Inventory management
  • Medical terminology
  • HIPAA compliance
  • Immunization administration

Certification

  • CCMA - Certified Clinical Medical Assistant by NHA

Languages

Spanish
Native or Bilingual

Timeline

Certified Clinical Medical Assistant

Glow Women's Health
08.2022 - 03.2024

Housekeeping Attendant

Hilton Garden Inn Hotel
09.2018 - 03.2020

Housekeeping Supervisor

Fairfield By Marriott
05.2012 - 03.2018

Certified Clinical Medical Assistant

New Mexico Junior College

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