Vianca Jimenez
San Marcos,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Market Research Associate
GLG
04.2022 - Current
- Assist with design and facilitation of customized surveys targeting wide variety of specialized topics and populations.
- Program survey questionnaires into decipher and other online survey platforms.
- Manage multiple survey projects with tight timelines while prioritizing and multi-tasking to ensure important deadlines are met
- Support client projects by responding to inquiries, assessing clients' needs, resolving problems, and on-time completion of quality deliverables
- Review and edited final copy of survey's for accuracy and to correct grammar errors.
Customer Support & Market Relations Rep
NRG
12.2021 - 03.2022
- Resolves highly complex issues concerning residential and small commercial customer accounts.
- Reviewed and applied changes to customer account profiles in SAP.
- Conduct extensive research and review of accounts to determine origin of customer issues.
- Interact with customers who are typically more difficult to satisfy.
- Interact with market entities such as ERCOT, TDSP, and other reps in effort to fully research and diagnose customer issues.
Manager
New Balance Factory
01.2020 - 12.2021
- Promoted to Store Manager on July 2021.
- Participate in recurring training to stay abreast with product selection and value proposition.
- Proactively research "tech sheets" and share product highlights with team to help them have more engaging conversations that lead to sales.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Work with other associates to achieve daily sales goals.
- Open and close store independently when needed and prepare nightly bank drop
- Perform monthly audit's on closing paperwork, bank statements, and store safety equipment.
- Applied sales forecasting techniques using retail dashboards and strategic planning to verify sales and profitability of products, lines and services.
- Assessed KPIs to achieve in-depth understanding of leadership performance.
Education
Master of Arts - Advertising
University of Texas At Austin
Austin, TX05.2025
Certification - Digital Marketing
University of Texas At Austin
Austin, TX06.2022
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING MAJOR
Texas State University
San Marcos, TX05.2021
Skills
- Bilingual Spanish - Speaking and Writing
- SAP
- Client Relationships
- Monitoring Data Quality
- Industry Trends
- Data Collection and Analysis
- Microsoft Office (PowerPoint, Excel, Outlook, and Word)
- Google Analytics
- Time Management
- Detail-Oriented
- Project Management
- Survey Design and Development
- Research Design
- Consumer Research
Accomplishments
- Achieved second place in National Advertising Student Competition 2021
Certification
Digital Marketing, 2022
Social Media Marketing Foundations Training- 2021
Google Ad Measurement Training -2021
Search Ads Training -2021
Google Campaign Manager- 2021
Virtual Business Professionals -2020
Timeline
Senior Market Research Associate
GLG
04.2022 - Current
Customer Support & Market Relations Rep
NRG
12.2021 - 03.2022
Manager
New Balance Factory
01.2020 - 12.2021
Master of Arts - Advertising
University of Texas At Austin
Certification - Digital Marketing
University of Texas At Austin
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING MAJOR
Texas State University
Digital Marketing, 2022
Social Media Marketing Foundations Training- 2021
Google Ad Measurement Training -2021
Search Ads Training -2021
Google Campaign Manager- 2021
Virtual Business Professionals -2020
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