Vianca Perez
Summary
Results-oriented sales worker engages with customers to help establish rapport. I have a track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Member Consultant
Security Service Federal Credit Union
05.2021 - Current
- Promoted additional services to existing members, increasing revenue opportunities for the organization.
- Contributed to event marketing, sales and brand promotion.
- Negotiated contract terms with external vendors, securing favorable conditions for both parties involved while maintaining budgetary compliance.
- Generated advertising brochure for vendor use.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Educated members on the benefits of various membership options, driving informed decision making.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees in company procedures and policies, facilitating smooth integration into the team environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Conducted comprehensive needs assessments to recommend suitable products and services for members.
- Implemented targeted marketing campaigns to attract potential new clients in line with organizational objectives.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Streamlined processes for increased efficiency in managing member inquiries and requests.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
Jewelry Sales Lead
JCPenney
04.2020 - 05.2021
- Facilitated the onboarding process for new members, providing a seamless transition into their memberships.
- Boosted customer retention rates through proactive communication and followup.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees in company procedures and policies, facilitating smooth integration into the team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Negotiated prices, terms of sales and service agreements.
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Performed inventory control procedures to manage stock.
- Built a reliable referral network by consistently exceeding client expectations, leading to increased revenue and client retention.
Education
High School Diploma -
Marry Carroll High School
Corpus Christi 06.2018
Skills
- Performance Tracking
- Financial Literacy
- Client Retention Strategies
- Sales strategy development
- Sales Techniques
- Team Training
- Customer Service
- Strategic Planning
- Problem-solving aptitude
- Goal Setting
- Self Motivation
- Adaptability
- Active Listening
- Professionalism
- Multitasking Abilities
- Time Management
- Analytical Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Consultant
Security Service Federal Credit Union
05.2021 - Current
Jewelry Sales Lead
JCPenney
04.2020 - 05.2021
High School Diploma -
Marry Carroll High School
Similar Profiles
Jose BautistaJose Bautista
Security Operations Center: Analyst at Security Service Federal Credit UnionSecurity Operations Center: Analyst at Security Service Federal Credit Union
Edward TenorioEdward Tenorio
Branch Manager at Security Service Federal Credit UnionBranch Manager at Security Service Federal Credit Union
Jason Valdez, LUTCF, FSCPJason Valdez, LUTCF, FSCP
Assistant Vice President Commercial Insurance at Security Service Federal Credit UnionAssistant Vice President Commercial Insurance at Security Service Federal Credit Union
Roque JuarezRoque Juarez
Sales Representative Senior at Security Service Federal Credit UnionSales Representative Senior at Security Service Federal Credit Union
Jayson FrostJayson Frost
Member Consultant at Purdue Federal Credit UnionMember Consultant at Purdue Federal Credit Union