Vianca Potts
Pensacola
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Montessori Teacher
Bezos Academy
03.2024 - 11.2024
- Effective communication skills allowing the children, parents and my coworkers to feel comfortable to express themselves
- Patience and empathy creating a safe space for the children to freely express themselves to also create a nurtured environment
- Classroom management by assisting to maintain a structured environment that allowed the students to thrive
- Collaboration with parents and staff
- Problem solving skills, easily able to adapt with any unexpected situation
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Member Solutions Representative
Alegeus
08.2023 - 03.2024
- Obtains caller information by answering telephone calls; authenticating account holders; verifying information
- Research account and transaction records to resolve caller questions
- Demonstrated the ability to independently handle challenging customer interactions with tact, professionalism, and minimal supervisory support
- Adheres to regulatory oversight policies and procedures about caller interactions (providing correct and appropriate information, entering detailed notes on caller's record regarding the nature of the call, maintaining and respecting caller privacy)
- Informed account holders about procedures related to use of services
- Maintained and improved quality results by adhering to standards and guidelines as well as recommending improved procedure
- Updated job knowledge by studying new product changes and system functionality; participating in educational opportunities
- Applied general processing procedures, and specific guidelines to correctly process claims
- Reviewed and interpreted pending claims to determine the appropriateness of the claim status to take necessary actions within policy provisions
- Established relationships with existing customers to promote new product or service opportunities
Preschool Teacher
Creative Child Learning Center
02.2023 - 07.2023
- Maintained a safe, clean environment
- Foster an open, friendly, and cooperative relationship with each child and family
- Provided a variety of materials (center provided) and resources for children to explore and manipulate during age-appropriate learning activities and in imaginative play
- Established and enforced high expectations for behavior, and procedures for maintaining order
- Organized and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and learning centers
- Attended staff meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Created and implemented developmentally appropriate curriculum addressing learning styles
Licensing Coordinator
Limited Momentum Brokerage
09.2020 - 02.2023
- Verified document authenticity to process license application
- Recorded meeting minutes for distribution to officials and staff members
- Investigated past and current licensees to perform record checks
- Evaluated applications and ensured agents in the office are licensed and assist with their licensing process if needed
- Ensured the office is meeting monthly goals
- Assisted with making sure clients life insurance policies were completed and processed correctly
Personnel Assistant/Private Nanny
The Baby-Sitting Boutique
01.2020 - 02.2023
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process
- Responsibly watched children while parents were out
- Monitored children's safety and well-being to prevent accidents and falls
- Cared for children of various ages and assisted with feeding, dressing and daily activities
- Enforced rules to teach good manners and maintain safe environment
- Helped complete homework, school projects and chores
- Organized various activities, games, crafts and outings to keep children entertained
Pre-loader
UPS Freight
01.2019 - 01.2020
- Assisted sorters by loading trucks with assigned packages for routes
- Unloaded materials by hand or with equipment to help team meet work demands
- Read and attached appropriate labels and tags to products and packages for identification purposes
- Provided excellent customer service by loading items into customer vehicles
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries
Executive Assistant
Financial Fitness Movement
08.2016 - 01.2020
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Coordinated meeting and work schedules for staff teams and executives
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars
- Managed office inventory and placed new supply orders
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
Front Desk
Dr. Leung
01.2016 - 08.2016
- Called patients to confirm scheduled appointments and obtain additional details
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Checked patients in and out for appointments and collected co-payments
- Handled correspondence, managed files and performed other clerical duties for office staff
Lead Processor
Apps Paramedical
01.2013 - 12.2015
- Answered questions and resolved concerns for customer support
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person
- Processed over a thousand life insurance policies a week
- Ensured all documents were signed and filled out correctly before the documents went to the insurance companies
Education
Child Care Mandatory Training - Early Childhood Learning
03.2024
Associate of Science - Early Childhood Education ( Honors)
Broward College
Fort Lauderdale, FL12.2023
High School Diploma -
Hialeah Gardens Senior High
Hialeah Gardens, FL05.2011
Skills
- Business Development
- Sales Support
- Microsoft Office
- Reliable & Trustworthy
- Team Management
- Friendly, Positive Attitude
- Supervision & Leadership
- Planning & Organizing
- Conflict Resolution
- Data Management
- Computer Skills
- Good Work Ethic
- People Skills
- Team Building
- Problem Resolution
- Customer Service
- Critical Thinking
- Training & Development
- Active Listening
- Flexible Schedule
- Compassionate client care
- Dedicated
- Organized and creative
- Bilingual
- Adaptability
- Communication
- Interpersonal Skills
- Empathy
- Time Management
- Teamwork
- Office Management
- Motivated to achieve
- Goal-oriented mindset
Certification
CPR
Behavioral observation and screening
Child care facility rules and regulations
Child growth and development
Health, safety and nutrition
Identifying and reporting child abuse and neglect
Infant and toddler appropriate practices
understanding developmentally appropriate practices
Florida childcare personnel orientation
Early literacy
Staff credentials
Languages
Spanish
Timeline
Assistant Montessori Teacher
Bezos Academy
03.2024 - 11.2024
Member Solutions Representative
Alegeus
08.2023 - 03.2024
Preschool Teacher
Creative Child Learning Center
02.2023 - 07.2023
Licensing Coordinator
Limited Momentum Brokerage
09.2020 - 02.2023
Personnel Assistant/Private Nanny
The Baby-Sitting Boutique
01.2020 - 02.2023
Pre-loader
UPS Freight
01.2019 - 01.2020
Executive Assistant
Financial Fitness Movement
08.2016 - 01.2020
Front Desk
Dr. Leung
01.2016 - 08.2016
Lead Processor
Apps Paramedical
01.2013 - 12.2015
Associate of Science - Early Childhood Education ( Honors)
Broward College
Child Care Mandatory Training - Early Childhood Learning
High School Diploma -
Hialeah Gardens Senior High
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