Vianca Ramon
Austin,TX
Summary
Experienced Operations Gate Agent with over 3 years of experience in Aviation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Agent
GAT
Austin, TX
06.2019 - Current
- Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance
- Arranges for fueling of aircraft as needed
- Advises Dispatch, FLIFO, and Stations of flight departures/arrivals
- Prepares weight and balance forms
- Closes out flights; files and maintains accurate flight papers
- Prepares dispatch release forms and collects weather reports from OTIS for the Crew
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning
- Operates boarding bridge, coordinates boarding and deplaning Customers
- Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts
- Prepares dispatch release forms and collects weather reports from the informational system for Crew members and keeps all Station Team members apprised of flight and weather information
- Responsible for ground security and assuring operations follow security procedures
Cashier
Delaware North
Austin, TX
10.2014 - 10.2019
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Akins High School
Austin, TX06.2007
Skills
- Aircraft Operations
- Agent Support
- Customer Satisfaction
- FAA Regulations
- Checking in Passengers
- Maintenance Requests
- Data Entry
- Dedicated Team Player
- Conflict Resolution
Timeline
Operations Agent
GAT
06.2019 - Current
Cashier
Delaware North
10.2014 - 10.2019
High School Diploma -
Akins High School
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