Vianca Villanueva
Fort Belvoir,VA
Summary
Highly disciplined, detail-oriented professional with a background in Army intelligence analysis and customer service-focused retail experience. Proven ability to manage sensitive information, solve complex problems under pressure, and communicate effectively. Skilled in data analysis, administrative support, and interpersonal communication with a strong commitment to organization, efficiency, and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
All-Source Intelligence Analyst
United States Army
Fort Riley, KS
06.2020 - 02.2024
- Conducted administrative responsibilities within the assigned section via DISS (Defense Information System for Security), maintaining the security clearances of approximately 1,000 soldiers at a time.
- Proficiency in Microsoft Excel, Microsoft Word, and PowerPoint.
- Managed multiple projects simultaneously while adhering to strict deadlines and project requirements.
- Evaluated raw information for relevance and accuracy before incorporating it into assessments or reports.
- Facilitated communication between field personnel and headquarters staff through the use of secure communications systems.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assessed intelligence data to predict future criminal or terrorist activity
- Created useful and timely intelligence products to support operations.
Guest Advocate
Target
Manhattan, KS
02.2024 - 09.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store
- Optimized store operations by assisting with opening or closing procedures as needed
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Resolved customer complaints in a professional manner.
Education
Andover High School
Andover, MASkills
- Email communication and management
- Project management
- Effective communication
- Quality standards
- Data entry
- Adaptability
References
References available upon request.
Timeline
Guest Advocate
Target
02.2024 - 09.2024
All-Source Intelligence Analyst
United States Army
06.2020 - 02.2024
Andover High School