Viane Torres
Porter,TX
Summary
Medical Receptionist with extensive experience in managing patient appointments and streamlining operations in high-volume healthcare environments. Proficient in patient registration, insurance verification, and status monitoring. Strong communicator focused on enhancing office workflow and communication efficiency. Demonstrates adaptability, a strong work ethic, and the ability to learn new skills rapidly.
Overview
6
6
years of professional experience
Work History
Back Office Associate
Vision Source - Family Eye Center
Kingwood, TX
08.2024 - 12.2024
- Resolved customer inquiries, requests, and complaints promptly to enhance satisfaction.
- Maintained accurate customer records by regularly updating internal databases.
- Conducted detailed reviews of documents for effective request fulfillment.
- Organized, filed, and distributed back office documents to support daily operations.
Medical Front Desk
Long point Medical Clinic
Houston, Texas
05.2020 - 02.2023
- Greet and check in patients, collect personal, and insurance information, Scheduled, reschedule appointments, and verify patients insurance.
- Coordinate physicians schedule and maintain patients flow by communicating and arrivals or delays.
- Use prognosis software to manage patients records and files, reinforce updated patients confidentiality as required by HIPPA and clinic.
- Collected patients copayment and record payment transactions; obtain third-party payer authorization for services provided and communication outstanding balance to insurance companies and patients.
Data Entry Clerk
Apex Auto Insurance
Houston, Texas
09.2018 - 02.2020
- Addressed policyholder inquiries regarding insurance claims to provide clarity.
- Sold auto, homeowner, and life insurance to new and existing customers, including policy upgrades.
- Explained policy features, outlining advantages and disadvantages of various options.
- Processed claims for insurance benefits related to auto accidents and natural disasters.
- Monitored insurance claims to ensure equitable settlements for clients and insurers.
- Sent payment reminders and notified customers of any rate adjustments.
- Presented coverage options to clients, highlighting offerings from the company.
Education
High school -
Scarborough High School
4141 Costa Rica Rd Houston Tx 7709206.2019
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Data entry
- Payment processing
- Communication skills
- Customer service
- Communication
- Flexible and adaptable
- Organizational skills
- Active listening
- Teamwork and collaboration
- Dependable and responsible
Timeline
Back Office Associate
Vision Source - Family Eye Center
08.2024 - 12.2024
Medical Front Desk
Long point Medical Clinic
05.2020 - 02.2023
Data Entry Clerk
Apex Auto Insurance
09.2018 - 02.2020
High school -
Scarborough High School
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