Vianee Muniz
Corpus Christi,TX
Summary
Strong background in customer service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Front Desk Manager for Orthodontic Manager
Jolleytime Orthodontics
Corpus Christi, Texas
11.2020 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Explained benefits and outlined pricing details for procedures and services.
- Executed operational standards in full compliance with established policies, procedures and government regulations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Performed billing, collection and reporting functions for office.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, and AR.
- Provided backup to front desk and treatment cooridnator to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using WaveOrtho software.
- Mentored office employees on proper administrative procedures and how to use programs such as WaveOrtho, Weave telephone system and Microsoft Office, keeping operations consistent and efficient for maximum performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised five administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Billing Supervisor
Corpus Christi Athletic Club, LLC
Corpus Christi, Texas
02.2003 - 11.2020
- Developed and implemented improvements to billing system using Club Automation to maximize efficiency, reduce delinquency and increase accuracy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Performed account reconciliations and resolved variances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Performed targeted collections on past due accounts aged over 30 days.
- Supervised five administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Approve weekly payroll and leave requests.
- Maintain and approve monthly billing statements for 5,000+ member accounts.
- Manage and reconcile over 35 participating company accounts enrolled in the wellness program.
- Approve Write off of Bad Debt Accounts.
Education
Bachelor of Science - Business Management
University of The Incarnate Word
San Antonio, TX08.2021
Skills
- Verbal and Written Communication
- Patient Scheduling
- Shift Scheduling
- Policy Enforcement
- Delegating Work Assignments
- Time Management
- Customer Service
- Staff Training
- Complaint Resolution
- Telephone Etiquette
Timeline
Front Desk Manager for Orthodontic Manager
Jolleytime Orthodontics
11.2020 - Current
Billing Supervisor
Corpus Christi Athletic Club, LLC
02.2003 - 11.2020
Bachelor of Science - Business Management
University of The Incarnate Word
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