Vianely Valdez De Los Santos
Philadelphia,PA
Summary
Motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager on Duty
McDonald's Restaurant
09.2013 - 10.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member Trainer
McDonald's Restaurant
08.2012 - 10.2013
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
Cashier and Waiter
El Presidente Restaurant
03.2010 - 08.2012
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Specialist
McDonald's Restaurant
07.2006 - 03.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - CDA
Bronx Community College of The City University of New York
The Bronx, NY10.2019
High School Diploma -
Liceo Jose Joaquin Perez
Republica Dominicana06.2005
Skills
- Crew safety
- Treatment planning and execution
- Cast and crew supervision
Certification
- Certified Food protection, nyc health -2013
Languages
Spanish
Timeline
Manager on Duty
McDonald's Restaurant
09.2013 - 10.2019
Crew Member Trainer
McDonald's Restaurant
08.2012 - 10.2013
Cashier and Waiter
El Presidente Restaurant
03.2010 - 08.2012
Cashier Specialist
McDonald's Restaurant
07.2006 - 03.2010
No Degree - CDA
Bronx Community College of The City University of New York
High School Diploma -
Liceo Jose Joaquin Perez
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