Vianelys Puello

AdventHealth MedicalGroup

11.2021 - Current

Currently remote and working out of New York since June 2024.
Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Performed various administrative tasks by filing, copying and faxing documents.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
Communicated between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.