Vianeska Cardenas Chacon

• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Collaborated with management team to implement new work procedures or policies.
• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Conferred with other supervisors to coordinate operations and activities within or between departments.

• Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
• Upheld stock levels and pricing for multiple product lines.
• Displayed promotional material such as signs and banners.
• Placed prices and descriptive signage to enhance displays and promote items.
• Verified correct display signage for products and sales promotions to keep patrons aware.

• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases and signed customers up for rewards program.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Verified customer age requirement for alcohol or tobacco purchases.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Prepared cash deposits and balanced store safe for opening and closing of business.
• Processed refunds for worn, damaged and broken merchandise.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
• Answered customer questions and provided store information.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

• Coded invoices and other records to maintain organized and accurate records.
• Verified and posted account transactions to prepare checks.
• Processed accounts payable and receivable, managing vendor payments, and customer invoicing.
• Write checks for payments to vendors.
• Developed tracking reports to keep management informed of due and past-due vendor invoices.
• Reconciled company credit cards, expense accounts, and other expenses and financial records.
• QuickBooks system.
• Daily entry of vendor invoices.

• Inventoried and ordered supplies for office.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Scheduled appointments, meetings and events for customers.
• Maintained accurate department and customer records.
• Answered and routed telephone calls and took messages.
• Petty cash management.

(Spanish language)