Vianet Nunez Ovalle
Dublin
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Ambul Care Admstn Crd 2
UCSF Health
San Francisco, CA
06.2018 - 05.2026
- Proficient in Epic software and knowledge of HIPAA regulations for patient scheduling and Microsoft teams for employee communication
- Coordinated appointment scheduling, confirmations, and communication with physicians to streamline operations.
- Knowledge of CPT, ICD-10, and HCPCS Level II through communication with the Authorization department.
- Functioned as the main point of contact for radiology administrative issues, providing support to supervisors and clinics throughout the hospital.
- Delivered exceptional customer service through effective telephone communication and follow-ups in Radiology call center, enhancing patient satisfaction.
MRI Patient Navigator
UCSF Health
San Francisco, CA
10.2021 - 08.2022
- Worked collaboratively with physicians, staff, and other health care professionals to develop, implement, and evaluate integrated and comprehensive plans of care for patients in the inpatient setting.
- Facilitated communication through emails, calls, and chats for inpatient and outpatient services, enhancing timely support for patient needs in a daily changing environment.
- Documented patient information using Epic software and ensured HIPAA compliance to support seamless care coordination across patient care continuum.
Service Coordinator
Behavioral Health Works
Hayward, CA
01.2018 - 06.2018
- Coordinated services for RBTs and families, enhancing support delivery effectiveness.
- Scheduled and assigned work activities based on priorities and personnel skills using Central Reach, optimizing workflow efficiency.
- Monitored employee workload and implemented strategies to enhance performance.
- Delivered prompt customer support via calls and emails, improving family assistance quality.
- Assisted with medical billing for new incoming families.
Behavioral Therapist
A Is For Apple, Inc.
San Jose, CA
07.2017 - 01.2018
- Taught children verbal, communication, and social skills, enhancing their ability to engage in healthy lifestyles.
- Collected and analyzed client behavior data, guiding families in effective treatment and behavior reduction strategies.
- Maintained strict confidentiality concerning clients mental and medical diagnosis and other confidential personal matters.
- Obtained 80 hrs of training, including 40 for the preparation of the state test to become a Registered Behavior Technician (RBT).
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco09.2026
Skills
- Epic software
- HIPAA compliance
- Knowledge of CPT, ICD-10 and HCPCS Level II
- Appointment scheduling
- Call Center Operations
- Customer relationship management
- Medical Terminology
Certification
CPC-Certified Professional Coder (In Progress: Testing in October '26)
LANGUAGES
Spanish
English
Timeline
MRI Patient Navigator
UCSF Health
10.2021 - 08.2022
Ambul Care Admstn Crd 2
UCSF Health
06.2018 - 05.2026
Service Coordinator
Behavioral Health Works
01.2018 - 06.2018
Behavioral Therapist
A Is For Apple, Inc.
07.2017 - 01.2018
Bachelor of Arts - Psychology
San Francisco State University