Summary
Overview
Work History
Education
Skills
Timeline
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Vianey Almonaci

Rockford,US-IL

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.

Overview

1
1
year of professional experience

Work History

Front of House Employee

Chick-fil-A
06.2023 - Current
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Rockford Lutheran Highschool
Rockford, IL
05.2021

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Positive demeanor
  • Foreign language skills
  • Team player attitude
  • Up-selling strategies
  • Training and mentoring
  • Complaint Handling
  • Team Collaboration
  • Stock management
  • Social Perceptiveness
  • Resolving Complaints
  • Basic Math
  • Team Leadership
  • Cleaning and organization
  • Time Management
  • Problem-solving aptitude
  • Cleaning
  • Analytical Skills
  • Schedule Management
  • Decision-Making
  • Adaptability and Flexibility
  • Reliability
  • Critical Thinking
  • Cleaning and sanitizing

Timeline

Front of House Employee

Chick-fil-A
06.2023 - Current

Rockford Lutheran Highschool

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Vianey Almonaci