Vianey Cruz
Hospitality
2050 Austell Rd. SW Marietta,GA
Summary
Highly motivated and dedicated professional with strong interpersonal and organizational skills. Seeking a position where I can contribute to daily operations and provide luxury level hospitality service. Committed to training and developing management skills.
Overview
7
7
years of professional experience
Work History
Front Office Agent /Front Office Reservation Supervisor
Four Seasons Hotel
09.2019 - Current
- Genuinely and seamlessly created long lasting interactions with guests
- Verified guests' identity and payment methods while ensuring compliance with all policies procedures
- Communicated clearly and concisely with all departments to ensure smooth operations
- Trained Front Office staff in delivering courteous and professional guest service and the up-sell program to maximize revenue
- Maintained up-to-date for on-boarding new hires
- Managed Front Office staff and operations during various shifts including night audit
In Room Dining Coordinator
Four Seasons Hotel
02.2019 - 11.2022
- Answered room service phones and recorded orders with prompt, complete and genuine service
- Actively listened to guest requests to best meet their needs
- Informed kitchen of any dietary restrictions and/or allergies for accurate preparation of room service tables
- Utilized extensive knowledge of menu to make pairing suggestions
- Collaborated with different departments; including Executive Office and Housekeeping to execute seamless amenity delivery for guests
Lead Server/Bartender
Hapeville Corner Tavern
07.2017 - 02.2019
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates
- Enhanced customer experience by providing attentive and personalized service during their dining visit
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons
Education
Hospitality Management -
Penn Foster Online College
Scranton 09.2023 - Current
High School Diploma - undefined
James J. Ferris High School
Skills
Learning Coach/Designated Trainer- Led and inspired team members across the hotel Enhanced the department and empowered new hires to succeed
Skills
-Fluent in English and Spanish
-Proficient in using Opera, Microsoft (Word, Powerpoint, Excel)
-Excellent Customer Service
-Strong communication and problem-solving skills
-Great Time Management
-Detail oriented and highly organized
-Cultural Awareness
-Adaptability
Timeline
Hospitality Management -
Penn Foster Online College
09.2023 - Current
Front Office Agent /Front Office Reservation Supervisor
Four Seasons Hotel
09.2019 - Current
In Room Dining Coordinator
Four Seasons Hotel
02.2019 - 11.2022
Lead Server/Bartender
Hapeville Corner Tavern
07.2017 - 02.2019
High School Diploma - undefined
James J. Ferris High School
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