Vianey Cruz
Hospitality
2050 Austell Rd. SW Marietta,GA
Summary
Highly motivated and dedicated professional with strong interpersonal and organizational skills. Seeking a position where I can contribute to daily operations and provide luxury level hospitality service. Committed to training and developing management skills.
Overview
7
7
years of professional experience
Work History
Front Office Agent /Front Office Reservation Supervisor
Four Seasons Hotel
Atlanta
09.2019 - Current
- Genuinely and seamlessly created long lasting interactions with guests
- Verified guests' identity and payment methods while ensuring compliance with all policies procedures
- Communicated clearly and concisely with all departments to ensure smooth operations
- Trained Front Office staff in delivering courteous and professional guest service and the up-sell program to maximize revenue
- Maintained up-to-date for on-boarding new hires
- Managed Front Office staff and operations during various shifts including night audit
In Room Dining Coordinator
Four Seasons Hotel
Atlanta
02.2019 - 11.2022
- Answered room service phones and recorded orders with prompt, complete and genuine service
- Actively listened to guest requests to best meet their needs
- Informed kitchen of any dietary restrictions and/or allergies for accurate preparation of room service tables
- Utilized extensive knowledge of menu to make pairing suggestions
- Collaborated with different departments; including Executive Office and Housekeeping to execute seamless amenity delivery for guests
Lead Server/Bartender
Hapeville Corner Tavern
Atlanta
07.2017 - 02.2019
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates
- Enhanced customer experience by providing attentive and personalized service during their dining visit
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons
Education
Hospitality Management -
Penn Foster Online College
Scranton 09.2023 - Current
High School Diploma - undefined
James J. Ferris High School
Skills
Learning Coach/Designated Trainer- Led and inspired team members across the hotel Enhanced the department and empowered new hires to succeed
Recognized as Employee of the Month in September 2021 for outstanding performance, productivity, and dedication
Successfully Completed GROW: A 10-week program containing 8 modules, each addressing essential leadership skills and mindset
Skills
-Fluent in English and Spanish
-Proficient in using Opera, Microsoft (Word, Powerpoint, Excel)
-Excellent Customer Service
-Strong communication and problem-solving skills
-Great Time Management
-Detail oriented and highly organized
-Cultural Awareness
-Adaptability
Timeline
Hospitality Management -
Penn Foster Online College
09.2023 - Current
Front Office Agent /Front Office Reservation Supervisor
Four Seasons Hotel
09.2019 - Current
In Room Dining Coordinator
Four Seasons Hotel
02.2019 - 11.2022
Lead Server/Bartender
Hapeville Corner Tavern
07.2017 - 02.2019
High School Diploma - undefined
James J. Ferris High School