Vianey G McClendon
Houston
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and managing current clients.
Overview
10
10
years of professional experience
Work History
Account Manager
Crain Insurance Group
Houston, TX
02.2025 - 10.2025
- Upsold products to policyholders and potential new clients.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to align with client objectives and drive revenue growth.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Home Builder Sales Representative, Account Manager
Texan Insurance Agency
04.2021 - 02.2025
- Worked with loan officers to close on deals for new home buyers. Maintained relationships with three different home builders.
- Provided authoritative guidance to clients on purchasing and maintaining proper coverage for their assets.
- Answered customer questions in-person, through email and over phone to maximize customer service.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Support Specialist, Sales Representative, Account Manager
The Go Solution LLC
TX
02.2016 - 04.2021
- Started Insurance carrier. Cultivated knowledge of independent insurance carrier's to provide authoritative guidance to clients on purchasing and maintaining proper coverage for their assets.
- Answered customer questions through incoming and outgoing calls,including emails from the main agency inbox.
- Created professional relations to establish long-term profitable partnerships.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Education
High School Diploma - undefined
Cypress Springs High School
Cypress, TXCPHT - undefined
Northwest Educational Center
Houston, TXP&C & General Lines Licenses - undefined
Insurance
TexasSkills
- Directed daily activities to maintain high standards of performance and accountability
- Applied basic mathematical principles to enhance problem-solving capabilities
- Oversaw project teams to align efforts with strategic objectives and deliver results Coordinated cross-departmental initiatives to enhance operational efficiency and drive project success Mentored junior team members to foster professional growth and improve team performance
- Orchestrated collaborative initiatives to enhance team communication and efficiency
- Utilized fluency in Spanish to enhance collaboration with Spanish-speaking clients and stakeholders
- Implemented solutions to address and resolve issues, ensuring seamless workflow
- Established a reputation for dependability and integrity within the team
- Oversaw coordination of various projects to enhance team efficiency and productivity Facilitated communication among team members to streamline task execution Championed initiatives that improved workflow and resource allocation
- Fostered a welcoming environment through a positive and approachable attitude
Languages
English
Spanish
Timeline
Account Manager
Crain Insurance Group
02.2025 - 10.2025
Home Builder Sales Representative, Account Manager
Texan Insurance Agency
04.2021 - 02.2025
Support Specialist, Sales Representative, Account Manager
The Go Solution LLC
02.2016 - 04.2021
High School Diploma - undefined
Cypress Springs High School
CPHT - undefined
Northwest Educational Center
P&C & General Lines Licenses - undefined
Insurance