Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vianey Henriquez

Winsted

Summary

Dynamic and reliable professional with extensive experience in the food service industry, including a role as Shift Manager at McDonald's. Proven track record in customer engagement and cash handling accuracy, enhancing service quality and team efficiency. Skilled in time management and maintaining high standards of cleanliness and organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Associate

Cumberland Farms
06.2025 - Current
  • Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of store displays to enhance product visibility.
  • Operated point-of-sale systems efficiently, processing payments accurately and quickly.
  • Stocked shelves and replenished merchandise to meet customer demand and maintain inventory levels.
  • Handled customer complaints professionally, providing effective resolutions to enhance satisfaction.

Head Grill Cook

Chipotle Mexican Grill
03.2025 - 06.2025
  • Prepared and cooked food items according to Chipotle's quality standards.
  • Maintained cleanliness and organization of kitchen workspace for optimal food safety.
  • Collaborated with team members to ensure timely service during peak hours.
  • Assisted in training new grill cooks on standard operating procedures.

Sous Chef

Norfolk Bar and Grill
07.2024 - 03.2025
  • Assisted in menu planning and development for seasonal offerings to enhance customer satisfaction.
  • Prepared and executed daily specials, ensuring consistency in quality and presentation.
  • Trained junior kitchen staff on cooking techniques and food safety standards to promote efficient operations.
  • Collaborated with front-of-house team to streamline service timing and improve guest experience.

Shift Manager

McDonald's Restaurant
09.2021 - 06.2024
  • Supervised daily operations, ensuring adherence to company policies and safety standards.
  • Trained and mentored team members to enhance efficiency and improve service quality.
  • Managed employee schedules, optimizing shift coverage and resource allocation.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Line Cook

Applebee's Neighborhood Grill & Bar
01.2020 - 09.2020
  • Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
  • Developed efficient food preparation processes, reducing wait times for customers.
  • Trained new team members on cooking techniques and kitchen operations.
  • Maintained inventory levels, coordinating with suppliers to ensure ingredient availability.

Prep Cook

Norfolk Bar and Grill
04.2016 - 12.2019
  • Prepared ingredients according to standardized recipes, ensuring consistency and quality across all menu items.
  • Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations and best practices.
  • Managed inventory levels by tracking supplies and notifying management of shortages for timely restocking.

Education

High School Diploma -

Torrington High School
Torrington, CT

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Cleaning and sanitizing
  • Product knowledge expertise
  • Time management
  • Teamwork

Certification

ServSafe Certified

Timeline

Retail Associate

Cumberland Farms
06.2025 - Current

Head Grill Cook

Chipotle Mexican Grill
03.2025 - 06.2025

Sous Chef

Norfolk Bar and Grill
07.2024 - 03.2025

Shift Manager

McDonald's Restaurant
09.2021 - 06.2024

Line Cook

Applebee's Neighborhood Grill & Bar
01.2020 - 09.2020

Prep Cook

Norfolk Bar and Grill
04.2016 - 12.2019

High School Diploma -

Torrington High School

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