Vianey Hernandez
Westminster,CA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
10
10
years of professional experience
Work History
Shelter Team Leader
Crittenton Services for Families and Children
Fullerton, California
06.2022 - Current
- Responsible for the safety, supervision, care, crisis-de-escalation and counseling of unaccompanied minors/youth ages 8- 17 and supervisor of Youth Care Workers
- Quality assurance in regards to documentation, task completion, following Title 22 and ORR guidelines within care andexperience with SIR (Special Incident Reports)
- Ensures initial documentation for children in care in addition to helping conduct and assist team members with intake
- Ensured compliance with all safety regulations in the workplace.
- screenings, group facilitation, clinical assessment, and treatment and discharge planning
- Actively participates in continuous quality improvement and outcome measures
- Provides clients with life skills training, crisis intervention, and helped work alongside team members to strengthen client's coping skills
Produce Clerk
Stater Bros
Huntington Beach, CA
07.2020 - 06.2022
- Informed customers about various types of produce available.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Assisted customers with product selection and inquiries.
- Replenished display cases as necessary throughout the day.
- Rotated produce items to ensure freshness.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
Cut Fruit Leader
Stater Bros
Huntington Beach, Ca
05.2018 - 07.2020
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Monitored workflow processes and identified areas of improvement.
- Packaged product in a timely manner
- Made sure the product was the correct weight by weighing it on a scale
- Interacted with many customers throughout the day
- Received complaints and resolved problems
- Maintained customers satisfied throughout their shopping experience
- Trained new employees in the cutting fruit area
- Monitored employees making sure they were sanitizing the station properly
- Monitored employee productivity and provided constructive feedback and coaching
- Counted the inventory carefully to insure accuracy
Clerk
Stater Bros
Huntington Beach, California
08.2015 - 05.2018
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Processed returns and exchanges in accordance with store policy.
- Checked expiration dates on products regularly to ensure freshness.
- Organized backroom storage areas according to company standards.
- Stocked shelves with merchandise according to company guidelines.
Education
AA-T - Sociology
Golden West College
Huntington Beach, CA05-2022
Bachelor of Arts - Human Services
California State University, Dominguez Hills
Carson, CASkills
- Crisis intervention
- Youth counseling
- Quality assurance
- Regulatory compliance
- Team supervision
- Bilingual (Spanish/ English)
- Ability to multitask
- Knowledge of computer software programs such as Microsoft Word, PowerPoint, and Excel
- Initiative driven
- Strong problem-solving skills
- Possesses an empathetic attitude, personable, and genuine
Timeline
Shelter Team Leader
Crittenton Services for Families and Children
06.2022 - Current
Produce Clerk
Stater Bros
07.2020 - 06.2022
Cut Fruit Leader
Stater Bros
05.2018 - 07.2020
Clerk
Stater Bros
08.2015 - 05.2018
AA-T - Sociology
Golden West College
Bachelor of Arts - Human Services
California State University, Dominguez Hills