Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Vianey Juarez

Willis,TX

Summary

Dynamic Service Manager with a proven track record at Walmart, excelling in customer service management and team leadership. Skilled in employee training and analytical thinking, I enhanced team performance and resolved customer complaints effectively, fostering loyalty and trust. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, quick adaptability, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
years of professional experience
1
Certification

Work History

Walmart

Service Manager
04.2024 - Current

Job overview

  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Kohl's

Sales Associate
08.2023 - 05.2024

Job overview


  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built relationships with customers to encourage repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Willis High School
Willis, TX

High School Diploma from Business
06.2022

Skills

  • Customer service management
  • Team scheduling
  • Team collaboration and leadership
  • Verbal and written communication
  • Employee training and development
  • Analytical thinking
  • Documentation and reporting
  • Cash register operation
  • Hospitality and accommodation
  • Problem-solving skills
  • Reading comprehension skills
  • Guest relations
  • Quick to adapt

Certification

Pharmacy Technician Trainee

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Manager

Walmart
04.2024 - Current

Sales Associate

Kohl's
08.2023 - 05.2024

Willis High School

High School Diploma from Business

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Vianey Juarez