Vianey Kohl
Lancaster,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
CEC Entertainment/Chuck E Cheese
06.2022 - Current
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Fragrance Department Manager
Dillard's
04.2021 - 03.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
Trattoria25
11.2017 - 01.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Co Owner
Bella Women's Fashion
06.2009 - 08.2016
- Purchase and display of new merchandise
- Directed market expansions to propel business forward, meet changing customer needs.
- Interacted well with customers to build connections and nurture relationships.
Department Manager
Robinson's May
12.1996 - 08.2003
- Supported operations with consistent maintenance and updates of corporate files and records
- Maintained good working relationship with co-workers and management
- Completed required paperwork within anticipated timeframes
- Participated in seminars and additional training to expand knowledge and skills
- Participated in interviewing and hiring process
- Training and coaching of associates to improve performance or address issues.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
GED - undefined
West valley occupational center
Winnetka, CASkills
- Labor Cost Controls
- Food Preparation and Safety
- Top Talent Recruiting, Hiring and Retention
- Customer Experience
- Inventory Control
- Departmental Operations Management
- Budgeting and Cost Control Strategies
- Coaching and Mentoring
Timeline
General Manager
CEC Entertainment/Chuck E Cheese
06.2022 - Current
Fragrance Department Manager
Dillard's
04.2021 - 03.2022
General Manager
Trattoria25
11.2017 - 01.2021
Co Owner
Bella Women's Fashion
06.2009 - 08.2016
Department Manager
Robinson's May
12.1996 - 08.2003
GED - undefined
West valley occupational center