Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Vianey Lopez

Summary

Passionate individual offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual Outreach and Intake Assistant

FLAP - Farmworker & Landscaper Advocacy Project
01.2024 - Current
  • Provided essential community outreach and education support.
  • Delivered presentations and materials, contributing to the organization's commitment to serve the diverse communities.
  • Evaluated client eligibility for services by carefully assessing their needs and matching them with appropriate programs or resources.

Home School Liaison

DeKalb CUSD #428
08.2021 - 01.2024
  • Work with school staff to provide communication in Spanish to non-English speaking parents/families
  • Help classroom teachers by conducting different tasks, making copies, helping students, among many other duties.
  • Created a welcoming environment at the school by developing inclusive policies and practices that celebrated diversity among the student body.

Account Manager

RFGI
11.2018 - 11.2019
  • Call individuals to help resolve their accounts
  • Interpreting calls from English to Spanish.
  • Responded to customer inquiries and provided detailed account information.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Bilingual PAIP Facilitator

Safe Passage, Inc.
02.2018 - 08.2019
  • Assist in scheduling intake, exit, and consultation appointments
  • Document appropriate information accurately in client files
  • Maintain a professional attitude and confidentiality among cases
  • Facilitate group sessions and complete state-mandated training.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Spanish PAIP Facilitator

Braden Counseling Center
01.2014 - 02.2017
  • Filed paperwork and answered calls
  • Interacted and built healthy rapport with clients
  • Incorporated state regulations in discussions.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.

Education

Sociology -

Kishwaukee College
Malta, IL
05.2023

Skills

  • Bilingual in English and Spanish
  • Relationship Building
  • Collaboration and Teamwork
  • Community Engagement
  • Networking
  • Excellent Communication
  • Time management
  • Data Confidentiality

Affiliations

  • Littlejohn Elementary School PTO 2021-Present
  • DeKalb CUSD 428 - Social Justice Committee

Certification

  • Seizure First Aid Training
  • Certified Partner Abuse Intervention Facilitator
  • Domestic Violence and Sexual Assault Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Outreach and Intake Assistant

FLAP - Farmworker & Landscaper Advocacy Project
01.2024 - Current

Home School Liaison

DeKalb CUSD #428
08.2021 - 01.2024

Account Manager

RFGI
11.2018 - 11.2019

Bilingual PAIP Facilitator

Safe Passage, Inc.
02.2018 - 08.2019

Spanish PAIP Facilitator

Braden Counseling Center
01.2014 - 02.2017

Sociology -

Kishwaukee College

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Vianey Lopez