Vianey Lujan
El Paso,TX
Summary
Adept at enhancing community health and customer satisfaction, I leveraged my bilingual abilities and HIPAA knowledge at Project Vida to connect families with essential services, significantly improving their access to healthcare. Skilled in problem-solving and active listening, I effectively managed high-stress situations, boosting loyalty and community well-being. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Health Worker
Project Vida
04.2024 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
Customer Service Representative
Alorica
05.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Child Care Center Teacher
Nicky and Claire's Daycare
06.2017 - 05.2020
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Increased student collaboration by developing group projects and team-building activities.
- Continuously assessed student understanding with formative assessments, adjusting instruction as needed to ensure mastery of content.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Painter's Assistant
Gardea's Painting Company
06.2014 - 02.2016
- Followed painter's directions for product application and site cleanup.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Cleaned brushes, rollers and all equipment prior to use.
Waitress
Las Palmas Mexican Restaurante
01.2012 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Education
CHW Certification - Community Health Worker
UT Houston School Public Health
El Paso, TX06.2024
High School Diploma -
Paso Del Norte Academy
El Paso, TX05.2010
Skills
- Organized and detail-oriented
- Schedule Management
- Health Education
- HIPAA Guidelines
- Team assignments
- Community-based resources
- Bilingual in English and Spanish
- Substance Abuse Prevention
- Multitasking
- Problem-Solving
- Active Listening
Certification
I have a certification in Youth Mental First Aid Health.
I have a FEMA certification.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Community Health Worker
Project Vida
04.2024 - Current
Customer Service Representative
Alorica
05.2020 - 03.2024
Child Care Center Teacher
Nicky and Claire's Daycare
06.2017 - 05.2020
Painter's Assistant
Gardea's Painting Company
06.2014 - 02.2016
Waitress
Las Palmas Mexican Restaurante
01.2012 - 05.2014
CHW Certification - Community Health Worker
UT Houston School Public Health
High School Diploma -
Paso Del Norte Academy
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