VIANEY M. CARRILLO
Las Vegas,USA
Summary
I'm a highly motivated and customer-centric person with a proven track record in healthcare and retail settings. Adept at providing exceptional service, managing patient information, and collaborating effectively with colleagues. I'm eager to contribute my skills and enthusiasm to a challenging new role where I can make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Hand and Plastic Surgeon
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Support the office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Collect online payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
Womans Cancer Center
05.2024 - 11.2024
- As a Front Desk Receptionist, I served as the initial point of contact for patients, greeting them, answering phone calls, and managing appointments.
- I ensured efficient patient flow by verifying eligibility, collecting payments, and managing medical records.
Medical Assistant
Heart & Chest Pain Clinic
01.2018 - 01.2023
- My responsibilities as a Medical Assistant included preparing examination rooms, taking vital signs, and accurately documenting patient information in EHR systems.
- I also scheduled appointments, verified insurance coverage, and provided exceptional customer service to patients.
Retail Sales Associate
Sunglass Hut
01.2016 - 01.2017
- As a Retail Sales Associate, I focused on delivering excellent customer service while achieving sales goals.
- I assisted customers with product selection, maintained store organization, and conducted inventory counts.
Education
Associates - Cosmetology
Cinta Aveda Institute
01.2019
Skills
- Customer Service
- Communication
- Patient Care
- Administrative Support
- Verbal and written communication
- Decision-making
- People management
- Team management
- Goal setting
- Customer service
- Team leadership
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
Certification
- CPR Certification
- Electronic Health Records
Phone
- Mobile, 510-932-8311
- Work, 702-372-1338
Languages
English
spanish
Full Professional
Portuguese
Professional Working
Timeline
Receptionist
Hand and Plastic Surgeon
11.2024 - Current
Front Desk Receptionist
Womans Cancer Center
05.2024 - 11.2024
Medical Assistant
Heart & Chest Pain Clinic
01.2018 - 01.2023
Retail Sales Associate
Sunglass Hut
01.2016 - 01.2017
Associates - Cosmetology
Cinta Aveda Institute
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