Vianey Rosas
Montebello,United States
Summary
Shipping and receiving customer service representative with more than 5 years of experience. Ability to resolve problems, proven to maintain the best customer service and accuracy while handling all shipments. Well organized hardworking looking for an opportunity to learn and grow.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Kpac General
Los Angeles, California
02.2020 - Current
- Registering of arrival and departure of both trucks and port containers.
- Resposible for managing the flow of incoming and outgoing goods
- Responsible for checking all valid information about carries during registration process.
- Asked probing questions to determine service needs and accurately input information
- Scheduling appointments
- Order input and processing via Maves warehouse program as well as product receiving
- Resolved customer complaints promptly and efficiently
- Provided exceptional customer service to ensure customer satisfaction
- Assisted customers with product selection, ordering, and returns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service needed.
- Collected payments
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve best service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Representative
Highlight Clothing
Los Angeles , California
03.2019 - 02.2020
- Showroom and Online sales
- Organized and managed samples.
- Coordinated with other departments to ensure timely delivery of products
- Order processing
- Payment processing
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized client visits, presentations, product demonstrations
- Negotiated deals and handled complaints or objections or returns.
Wholesale Sales Representative
Lovely souls
Los Angeles , CA
04.2014 - 10.2018
- Online and showroom sales
- UPS shipping
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Followed up regularly with customers regarding orders placed or inquiries received.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2007
Some College (No Degree) - Child Development
East Los Angeles College
Monterey Park, CASkills
- Positive
- Time management and adaptability
- Fast learner
- Product knowledge
- Multi-task management
- Communication
- Dedication
- Creative problem solving
- Empathy and patience
- Reliability
Timeline
Customer Service Representative
Kpac General
02.2020 - Current
Sales Representative
Highlight Clothing
03.2019 - 02.2020
Wholesale Sales Representative
Lovely souls
04.2014 - 10.2018
High School Diploma -
Belmont High School
Some College (No Degree) - Child Development
East Los Angeles College