Vianey Sanchez
Pasco,WA
Summary
Transportation Clerk with experience in shipping documentation and freight management. Demonstrates strong multitasking abilities, adept at managing multiple tasks simultaneously while maintaining accuracy. Notable strengths include problem-solving skills, ability to adapt to changing priorities and effective communication skills that contribute to improved team productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Transportation Clerk
Autozone Distribution
Pasco , WA
09.2021 - Current
- Assisted with the coordination of transportation services outgoing shipments.
- Communicated regularly with customers concerning product availability and delivery schedules.
- Generated necessary paperwork for drivers, including invoices and bills of lading.
- Maintained updated knowledge of traffic challenges and weather changes to assist drivers.
- Utilized problem-solving skills to resolve any issues that arose during transit.
- Provided assistance in resolving discrepancies between invoices, purchase orders, packing slips, bills of lading.
- Tracked shipments using online tracking systems to ensure timely arrival at destinations.
- Transmitted information or documents to customers through email.
- Answered telephone with polite tone of voice to provide general information and answer inquiries.
Office Manager `
Total Quality Air LLC
Pasco , WA
03.2016 - 12.2019
- Ran credit application for Greensky, Synchrony, Lendmark and Tri Cities Community Bank
- Performed billing, collection and reporting functions for office
- Compared vendor prices to ensure optimal savings
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Completed bi-weekly payroll for 13 employees
- Arranged corporate and office conferences for company employees and guests
- Ordering and requisitions, stocking and shipment receiving
- Scheduling customers and dispatching technicians
- Submitted claims to 11 insurance trying to work out the best for the customer and insurance
- Solved problems timely and effectively, ensuring customer satisfaction
- Answered phone calls to assure customer satisfaction
Customer Service Representative/Sales Representative
Columbia Basin Satellite & Electric
Kennewick , WA `
01.2014 - 01.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Regularly exceeded daily sales and product add-on quotas
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Educated customers on promotions to enhance sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
Davis High School
Yakima,WA 5 2005
Skills
- Workflow planning
- Data entry
- Accounts payable and receivable
- Payroll and budgeting
- Staff management
- Sales closing
- Schedule and calendar management
- Speak English & Spanish
- Credit card payment processing
- Product organization
- Call center experience
- Retail sales customer service
- Inbound and outbound calling
- Shipment monitoring
- Prepping packages
Timeline
Transportation Clerk
Autozone Distribution
09.2021 - Current
Office Manager `
Total Quality Air LLC
03.2016 - 12.2019
Customer Service Representative/Sales Representative
Columbia Basin Satellite & Electric
01.2014 - 01.2017
High School Diploma -
Davis High School
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