Organized and motivated individual known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Law Offices of Leticia A. Gonzalez
San Antonio, TX
07.2023 - 12.2024
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Maintained an organized filing system of confidential client information in accordance with company policy.
Provided excellent customer service at all times while interacting with both internal and external customers.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Sorted incoming mail and directed to correct personnel each day.
Secretary Manager
Dayanni's Party Rentals
Boerne, TX
01.2019 - 07.2023
Analyzed resource requirements for each rental and identified potential conflicts or delays.
Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
Resolved scheduling conflicts between rentals in an effective manner.
Communicated schedule changes effectively throughout the organization when necessary.
Scheduled and confirmed appointments.
Assisted organizational efforts by filing, entering data and answering phones.
Assisted with set up for social events and rental deliveries.
Education
GED -
Restore Education
San Antonio, TX
06-2024
Skills
Administrative Support
Clerical Support
File Management
Project Coordination
Office Management
Affiliations
Enhanced a Makeup Artistry certification
Attended a Summer Leadership Academy as a student and eventually became a staff intern leader for elementary kids.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Law Offices of Leticia A. Gonzalez
07.2023 - 12.2024
Secretary Manager
Dayanni's Party Rentals
01.2019 - 07.2023
GED -
Restore Education
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