Vianey Torres
Indianapolis,IN
Summary
Safety-focused Lifeguard with extensive experience in customer service and team training. Ensures guest safety and compliance with protocols, while actively promoting a positive environment. Prepared to manage emergencies and address unsafe behaviors effectively. Committed to enhancing operational efficiency and guest enjoyment. Dedicated lifeguard with proven leadership abilities and strong communication skills. Committed to ensuring guest safety, training new team members, and enhancing customer experiences in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Lifeguard
Wet N Wild Waterpark
Anthony, Texas
05.2017 - 07.2025
- Monitored pool areas, ensuring guest safety and adherence to rules, contributing to a secure environment.
- Instructed guests on water safety guidelines and proper use of facilities.
- Executed emergency rescues to ensure guest safety.
- Trained new lifeguards on safety protocols and procedures, enhancing team readiness and response capabilities.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Ensured compliance with emergency action plans to promote safety.
- Reported unsafe conditions or suspicious activity to management promptly, facilitating timely interventions and maintaining safety standards.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Cashier
Adventure Zone
El Paso, Texas
08.2023 - 01.2024
- Provided excellent customer service during busy hours at a family entertainment center.
- Processed cash and credit payments, ensuring accurate cash register balance at end of shift.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed transactions accurately using point-of-sale systems for various activities.
- Maintained cleanliness and organization of the cashier area throughout the shift.
- Addressed customer inquiries about games and attractions, enhancing overall guest experience.
- Collaborated with team members to ensure smooth operation during peak times.
- Welcomed customers and provided information on store products and services, fostering positive interactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Chaparral High School
Chaparral, NM05-2019
Skills
- Lifeguard training
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Adaptability to situations
- Attention to detail
- First aid
- Equipment management
- Leadership qualities
- Strong communicator
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Cashier
Adventure Zone
08.2023 - 01.2024
Lifeguard
Wet N Wild Waterpark
05.2017 - 07.2025
High School Diploma -
Chaparral High School