Vianka Manriquez
Los Angeles,CA
Summary
Background includes customer service, training and mentorship in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members to achieve mission goals.
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
11.2023 - 09.2025
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new employees in groups and in one-on-one scenarios.
Mission Trip Leader
Church Of Jesus Christ Of Latter Day Saints
03.2020 - 09.2022
- Trained and supervised religious education instructional staff.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions within specific timeframes.
- Mentored and supervised instructors and volunteer staff to carry out program goals.
English as a Second Language Instructor
Church Of Jesus Christ Of Latter Day Saints
03.2020 - 09.2022
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Documented student attendance and progress against goals.
Education
Port of Los Angeles High School
San Pedro, CASkills
- Leadership experience
- New hire training
- Analytical thinking
- Task delegation
- Excellent customer service and engagement
- Multi-Tasking
- Clear and effective communicator
Certification
- Food Handler Certification
- EMT
Languages
Spanish
English
Timeline
Barista Trainer
Starbucks
11.2023 - 09.2025
Mission Trip Leader
Church Of Jesus Christ Of Latter Day Saints
03.2020 - 09.2022
English as a Second Language Instructor
Church Of Jesus Christ Of Latter Day Saints
03.2020 - 09.2022
Port of Los Angeles High School
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