Vianka Reynoso Jimenez
Summary
Dynamic customer service professional with extensive experience at REINOSO TRUCKING LLC, excelling in complaint handling and problem resolution. Proven track record of enhancing client satisfaction through active listening and effective communication. Skilled in data entry and documentation, consistently delivering exceptional service in fast-paced environments while managing multiple priorities.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Direct Interactions
07.2024 - Current
- Assisted customers with inquiries, providing accurate information and guidance.
- Utilized CRM software to document customer interactions and track issues.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Collaborated with team members to improve service delivery processes.
- Adapted communication style to meet diverse customer needs and preferences.
- Participated in training sessions to develop product knowledge and service skills.
- Managed multiple tasks efficiently in a fast-paced environment, prioritizing customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Travel Consultant
World Travel Holdings
10.2023 - 04.2024
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and recommended optimal travel destinations, accommodations, and activities.
- Managed booking processes for flights, hotels, and rental cars using industry-specific software.
- Provided exceptional customer service during all stages of the travel planning process.
- Communicated with suppliers to negotiate rates and secure the best deals for clients.
- Assisted clients with travel documentation requirements and visa applications efficiently.
- Adapted to changing client needs by offering alternative solutions promptly.
- Collaborated with team members to enhance overall service delivery and client satisfaction.
- Built strong relationships with clients through exceptional communication and personalized service.
Customer Service Manager
REINOSO TRUCKING LLC
09.2018 - 10.2023
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Developed training materials to improve team performance and service quality.
- Implemented customer feedback systems to identify areas for service improvement.
- Collaborated with cross-functional teams to streamline communication processes.
- Established key performance indicators to monitor service effectiveness and team productivity.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Kept accurate records to document customer service actions and discussions.
Education
No Degree -
William Paterson University of New Jersey
Wayne, NJSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Product knowledge
- Documentation and reporting
- Time management
- Multitasking and organization
- Active listening
- Empathy and patience
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Direct Interactions
07.2024 - Current
Travel Consultant
World Travel Holdings
10.2023 - 04.2024
Customer Service Manager
REINOSO TRUCKING LLC
09.2018 - 10.2023
No Degree -
William Paterson University of New Jersey
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