Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vianka Sanchez Quinones

Kissimmee,FL

Summary

A proven leader and effective communicator, adept in customer service and safety procedures, enhanced Universal Orlando Resorts' guest experience through educational presentations and dispute resolution. Mentored staff at Nature Table, boosting productivity. Fluent in multiple languages, excel in high-pressure environments, demonstrating punctuality and leadership qualities without compromising safety. Flexible attraction attendant with proven customer service skills to meet demands of a busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Attraction Attendant

Universal Orlando Resorts
08.2018 - Current
  • Participated in performance evaluations, seeking opportunities for continuous improvement in both personal development and attraction operations.
  • Maintained a clean and safe environment for guests by performing routine safety checks and cleaning tasks.
  • Assisted with the operations of various attractions, ensuring their smooth functioning and minimizing downtime.
  • Delivered informative presentations about attractions, enhancing the visitor experience through education and entertainment.

Guest Support Services

Universal Orlando Resorts
02.2023 - 01.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Participated in ongoing training opportunities to maintain up-to-date knowledge of industry best practices as well as regulatory requirements relevant to the role.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Host

Longhorn Steakhouse
12.2021 - 02.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Trainer

Nature Table
01.2020 - 01.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

Full Sail University
Winter Park, FL
11.2017 - 6 2018

High School Diploma -

Dr. Juan J. Osuna
San Juan, Pr
05.2017

Skills

  • Punctuality
  • Leadership Qualities
  • Safety awareness
  • Foreign language proficiency
  • Customer Service
  • Safety Procedures
  • Team Training

Languages

Spanish
Native or Bilingual

Timeline

Guest Support Services

Universal Orlando Resorts
02.2023 - 01.2024

Host

Longhorn Steakhouse
12.2021 - 02.2022

Trainer

Nature Table
01.2020 - 01.2022

Attraction Attendant

Universal Orlando Resorts
08.2018 - Current

Full Sail University
11.2017 - 6 2018

High School Diploma -

Dr. Juan J. Osuna
Vianka Sanchez Quinones