Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vi'Anka Trejo

Tucson,AZ

Summary

Dedicated administrative and customer service professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Real Estate Agent

EXp Realty, LLC
07.2022 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Advanced Medical Support Assistant

Southern Arizona VA Health Care System
05.2019 - Current
    • Hours per week: 40
    • Screen and receive phone calls in a courteous and timely manner, determine the nature of requests and provide information desired using privacy rules and established processes.
    • Process admissions, discharges and inter-ward transfers.
    • Properly secure and document patient belongings and patient funds according to VA policies.
    • Specialize in assisting with the process and as an active witness for the conference call via three way calling to obtain “Informed Telephonic Consent” by medical providers and surrogates.
    • Then properly document “Informed Telephonic Consent” in patient's medical record. Use a wide range of office software applications such as VISTA, Microsoft Access, Excel, and Word to prepare complex documents with spreadsheets/tables/graphs for trending and managing extensive workload through enhanced databases.
    • Admit patients to the Emergency Department (ED) with doctor orders under observations or full inpatient. Coordinate Emergency Department (ED) admissions with bed control, SCO, and AOD.
    • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met
    • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
    • Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
    • This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
    • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
    • Knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative function to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
    • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
    • Interviewed patients to verify and update clinical and demographic records.
    • Verified and updated clinical records.

Integrated Service Specialist

Aetna Inc
07.2016 - 05.2019


  • Communicate with nurse case manager to coordinate transportation via EMS for patients discharging from surgery
  • Coordinate and negotiate pricing for home health, physical therapy, and occupational therapy within a 24-hour window per nurse case manager request
  • Coordinate and negotiate pricing with vendors for durable medical equipment (DME) per the physician's orders
  • Provide quote to the workman's compensation adjusters and nurse case manager
  • Responsible for servicing customers by processing enrollment forms, account receivable inquiries or claims and adjustments in an accurate and timely manner
  • Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to inquire and resolve concerns, including those of a difficult and challenging nature; take responsibility for following-through and bringing outstanding issues to closure
  • Investigate, analyze and resolve outstanding issues to achieve customer satisfaction; use a systematic approach in solving problems for enrollment, accounts receivable or claim payment issues through analysis and evaluation of information and alternate solutions
  • Anticipate and quickly identify customer needs; act independently and manage own activity with minimal supervision and direction to meet customer needs using profound decision making; apply good judgment and logic in evaluating and resolving difficult enrollment, accounts receivable or claim issues
  • Maintain phone and enrollment, accounts receivable or claim quality, and performance levels while working on customer related and other special projects
  • Serve as a training resource and mentor to others, particularly new hires; share best practices
  • Seek avenues for developing professional expertise and actively pursue new learning opportunities which support the company's goals and objectives.

Medical Support Assistant

Stuttgart Health Clinic
10.2016 - 06.2017
  • Collect Personal Identifiable Information (PII). Check-in or Cancel patient appointments as well as schedule or reschedule appointment at the patients request.
  • Ability to communicate professionally with fellow co-workers, patients, and military personnel at various levels and ranks.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Nursing Assistant

William Beaumont Army Medical Center
12.2011 - 02.2015
  • Duties, Accomplishments and Related Skills:
  • Documented care actions by completing records and logs in medical software system.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Greet patients and military personnel, collect Personal Identifiable Information (PII)
  • Communicate professionally with fellow co-workers, patients, and military personnel at various levels and ranks
  • Check-in or Cancel patient appointments as well as scheduling or rescheduling appointment at the patients request
  • Answer telephone and/or take messages
  • Start encounter forms for the doctors known as TSWF, copy forwarding all previous medical history
  • Take and record blood pressure, pulse, respiration, temperature, height and weight; measures and records intake and output all in ALTHA and CHCS (military electronic database)
  • Assist patients in walking, moving and changing positions
  • Assist with the admission and discharge of patients and the maintenance of medical records to include filing, adding demographic information and filling out laboratory/ x-ray and EKG slips
  • Knowledge and skills sufficient to observe the patient's physical and emotional reactions to care, knowledge of the principles and techniques of safety and infection control to include aseptic techniques.

Education

MBA - Accounting

GRAND CANYON UNIVERSITY
Phoenix, AZ
01.2024

Bachelor of Science - Human Resource Management

University of Phoenix
Tempe, AZ
11.2015

Skills

  • Type 60 WPM
  • Proficient in Microsoft Office/ Sharepoint / Excel
  • Goal Oriented
  • Decision Making
  • Conflict Resolution
  • Time Management
  • Professional Verbal/Written Communication
  • Attention to detail
  • Data Entry
  • Multitasking
  • Problem Solving
  • Empathic Skills
  • Presenting
  • Contracting

Additional Information


Stephanie Torres

Supervisory Medical Support Assistant

520-633-6204

Stephanie.Torres@va.gov


Frances Trinidad

Program Application Specialist

520-486-9142

Frances.trinidad@va.gov

Timeline

Real Estate Agent

EXp Realty, LLC
07.2022 - Current

Advanced Medical Support Assistant

Southern Arizona VA Health Care System
05.2019 - Current

Medical Support Assistant

Stuttgart Health Clinic
10.2016 - 06.2017

Integrated Service Specialist

Aetna Inc
07.2016 - 05.2019

Nursing Assistant

William Beaumont Army Medical Center
12.2011 - 02.2015

MBA - Accounting

GRAND CANYON UNIVERSITY

Bachelor of Science - Human Resource Management

University of Phoenix

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Vi'Anka Trejo