VIANKA SOFIA ROSALES PINTO

• Proactively supported business operations while taking initiative across the Accounting, Warehouse, and Lab departments to maintain day-to-day business functions.
• Stepped in to handle logistics and team needs during staff transitions, including purchasing monthly supplies, and managing errands to avoid workflow disruption.
• I took the lead in planning company-wide holiday events and activities, boosting morale and fostering a positive team culture.
• Maintained and improved office and warehouse organization by independently cleaning, decluttering, and restructuring systems on a regular basis.
• Provided ongoing support to the accounting team, including:

-Invoice tracking and follow-up with vendors.

-Sales orders and Invoice creation.

-Making payments and tax documentation.

-Processing purchase records and managing receipts.

-Taking on tasks typically reserved for senior accounting staff.

• Cultivated a drama-free, solutions-focused work environment by leading by example and encouraging a collaborative and respectful workplace.

• Controlled classroom environments with clearly outlined rules, positive reinforcement techniques, and safety regulations
• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
• Communicated with parents and guardians about children's daily activities, behaviors, and problems.
• Maintained accurate records of students attendance, assessments and progress reports.

• Led crisis communications and media relations activities in response to challenging situations.
• Managed editorial calendars and rescheduled PR events and meetings.
• Reviewed marketing materials and documents for brand accuracy and trending design.
• Drafted speeches for company executives and advised on media talking points.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Created, edited and published content for social media channels.
• Served as the primary point of contact between clients and the company.

• Successfully connected with 100+ clients over the phone each day
• Developed and maintained business within existing accounts, managed complex sales situations and sales campaigns
• Utilized Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Handled inquiries and requests from customers and addressed their needs patiently and effectively.
• Resolved customer complaints quickly and efficiently.
• Suggested improvements in products and services based on customer feedback.
• Attended sales meetings to discuss strategies to increasing sales volume.
• Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

• Assisted customers' concerns in-person and online promptly and with courteous professionalism
• Kept senior managers informed about sales activities, current inventory, and other metrics via timely reports
• Troubleshot sales and service operations to increase profitability and bring positive organizational change