Vianmett Nunez
Kempner
Summary
Dedicated and bilingual customer service professional with over 10 years of experience across healthcare, hospitality, and HVAC industries. Skilled in handling customer inquiries, scheduling appointments, and maintaining accurate records. Seeking to contribute strong communication and administrative skills to a customer-focused team.
Overview
12
12
years of professional experience
Work History
Receptionist
ARC Air Comfort Systems
07.2017 - Current
- Answer multi-line phone system and direct calls appropriately
- Schedule appointments and coordinate with service technicians
- Maintain and update client records in company database
- Provide excellent customer service and resolve client inquiries
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
MedSpring Urgent Care
10.2015 - 07.2017
- Answered patient phone calls regarding scheduling, prescriptions, and referrals
- Assisted with insurance questions and liaised between patients and provider
- Maintained patient records and followed up on care-related inquiries
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Obtained and organized medical records for office visits and scheduled labs.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Hostess/Takeout
Outback Steakhouse
09.2014 - 06.2015
- Greeted and seated guests in a timely and courteous manner
- Handled phone orders and ensured accuracy in takeout packaging
- Provided friendly customer service in a fast-paced environment
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Housekeeping
Westchester Medical Center
10.2013 - 09.2014
- Cleaned patient rooms, offices, and public areas according to hospital standards
- Ensured sanitary conditions and proper waste disposal procedures
Education
A.A.S. - Early Childhood Education
Westchester Community College
Valhalla, NY12.2014
Skills
- Bilingual: English & Spanish
- Proficient in Microsoft Office
- Strong interpersonal and communication skills
Timeline
Receptionist
ARC Air Comfort Systems
07.2017 - Current
Customer Service Representative
MedSpring Urgent Care
10.2015 - 07.2017
Hostess/Takeout
Outback Steakhouse
09.2014 - 06.2015
Housekeeping
Westchester Medical Center
10.2013 - 09.2014
A.A.S. - Early Childhood Education
Westchester Community College
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