ViAnn Rivera

Work History

Accredited Debt Relief

Houston, TX

09.2019 - Current

Implemented a consultative selling approach on all inbound and outbound calls.
Contact new and existing clients through call, text or email to discuss how their credit repair goals could be met.
Provides oversight to client debt portfolios to determine best plan of action for settling their debt.
Review client credit proposals, quoted pricing of packages, credit terms and coordinate document preparation and closings.
Responsible for processing applications and ensuring turn around time requirements are met.
Provide support to the billing support representatives.
Strictly comply with applicable Federal and State laws, regulations and guidance.
Built and strengthened relationships with new and existing accounts to drive revenue growth.

Drive Time

Kingwood, TX

11.2018 - 04.2019

Making 100 plus prospect calls and advertising my company daily.
Achieved a 100% referral base.
Underwrite all automotive loans contacting a client's employer, insurance and references.
Solicit for Customer Service Reviews.
Assist after the Sale to get signed up for GAP, Warranty and Auto Debit and achieving 100%in all.
Submit and document the processes with precise detail to the Bank of Closed Deals.
Document all areas of the Sales Process; Gas Receipts,Test Drives and Scan over Documents for Financing.
Prepare Tuesday Updates for Internally "Keeping everybody in the loop" of New Company Changes, Roll-Outs and Advertising Changes.
Sold 18.5 Units Monthly.
Developed and delivered engaging sales presentations to convey product benefits.
Responded to in-person and telephone requests for information about company offerings.

Avid Essentials

, TX

02.2018 - 07.2018

Brand ambassador for the company.
Marketed a NEW Product out to the Industry.
Generated brand awareness through word of mouth marketing.
Sale of After-Market Jeep Renegade Front/Rear Bumpers, Lift Kits and Snorkels.
Over saw daily operations.
Created all social media accounts.
Posted daily and updated routinely on all social media platforms.
(Facebook, Instagram, Twitter, Forums) Created all NEW promotional roll-outs,designs for marketing materials and educational hand-outs of our products.
Handled Shipping Claims and Tracking.
Answered telephone, email,social media inboxes, text and responded to inquiries in a timely basis.
Responded to customer grievances with top priority.
Prospected new distributor accounts and cultivated individual friendships around the globe to be brand ambassadors for the company.
Scheduled and attended monthly events out in the community to publicize and articulate business.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

IAH Rental

Houston, TX

11.2013 - 02.2018

Used company approved sales and service techniques when determining customer needs.
Offered optional products to meet clients wants and needs.
Prepared all rental and return documents accurately and completely.
Qualified each using our company rental requirement guidelines.
Provide assistance with directions, maps, local area information, appropriate service information, etc.
Reviewed rental parameters with all clients to ensure a complete understanding of our rates and service charges.
Ensured that the return date and time on the rental agreement is accurate.
Reviewed all charges at the time of vehicle return.
Prepared the Rental Agreement Folder with all required information.
Answered the phones to assist in a friendly, helpful and prompt manner.
Effectively resolve all service issues.
Executed sales and marketing initiatives to increase revenue for company.
Resolved customer disputes to maintain positive relationships and increase customer base.
Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.

Big Joe's Body Shop

Houston, TX

01.2010 - 04.2012

Family Owned Body Shop.
Performed the accounting and responsible for the tax calculations.
Responsible for performing Clerical Duties on a daily basis.
Tasks such as: answered the phone, filed and typed up necessary documentation of customer repairs performed.
Addressed customer complaints and cultivated winning solutions.
Also, responsible for the advertising of the business to generate new sales leads.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Compared vendor prices and negotiated for optimal savings.
Sourced vendors for special project needs and negotiated contracts.
Maintained computer and physical filing systems.