Vianna Cady
Shoreline
Summary
Customer Service Administrative Assistant with extensive experience at Frank Lumber 'the Door Store.' Specializes in customer relationship management and complaint resolution, consistently enhancing customer satisfaction. Proven ability to streamline processes and improve operational efficiency in fast-paced environments. Strong attention to detail and effective communication skills contribute to successful outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Administrative Assistant
Frank Lumber "the Door Store"
Shoreline
04.2017 - 04.2025
- Assisted customers with product selections and offered recommendations based on needs.
- Maintained organized records of customer interactions and transactions for future reference.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Supported the sales team by preparing promotional materials and updating product displays.
- Provided exemplary customer service at all times.
- Provided customer service support to guests and visitors.
- Greeted members and provided excellent customer service.
- Greeted guests and provided friendly customer service.
- Greeted customers, answered inquiries and provided customer service.
- Provided courteous customer service to ensure customer satisfaction.
- Assisted in troubleshooting escalated customer service issues.
- Provided customer service assistance as needed.
- Provided customer service regarding payment processing issues.
Education
Bachelor of Science - Psychology
Northern State College
Aberdeen08-1985
Skills
- Customer relationship management
- Record management
- Microsoft Office Suite
- Payment processing
- Complaint resolution
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Multi-line phone systems
- Electronic records management
- Multi-line phone proficiency
- Professional demeanor
References
References available upon request.
Timeline
Customer Service Administrative Assistant
Frank Lumber "the Door Store"
04.2017 - 04.2025
Bachelor of Science - Psychology
Northern State College
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