Vianna Schneider
Columbia,TN
Summary
Dedicated and customer-focused professional with a strong work ethic and unwavering commitment to excellence in service delivery. Known for independent problem-solving, honesty, and energetic approach. Collaborative team player with a disciplined work style that ensures timely completion of tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Coordinator
Boys and Girls club and South Central Tennessee
Columbia, TN
09.2024 - Current
- Supervise program staff, volunteers and interns.
- Independently supervise youth groups indoors and outdoors while youth safety is top priority.
- Maintain honest communication as a means of problem resolution.
- Provide leadership that leads by example and works with and for my team.
- Address behavioral issues promptly and assist in conflict resolution with members.
- Ensures fun, healthy and safe youth friendly environment through promoting clean facilities, grounds, equipment and supplies.
- Assesses the youth's needs, interests, and characteristics to develop targeted programs.
- Maintain a safe environment for the youth and staff.
Server
Texas Roadhouse
Spring Hill, TN
08.2022 - Current
- Provided excellent customer service throughout client's visit to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handle food and drinks
- Hosting and bussing
- Greeted guests and provided menus.
Server
Black Bear Diner
Hanford, CA
03.2021 - 04.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handle food and drinks
- Hosting and bussing
- Greeted guests and provided menus.
- Provided excellent customer service throughout the client's visit to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Team Member/Cashier
Taco Bell
Hanford, CA
06.2020 - 03.2021
- Handle food and drinks
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Attended staff meetings to stay updated on company policies and procedures.
- Monitored expiration dates on food items for freshness assurance.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
Retail Sales Associate
Hot topic
Hanford, CA
11.2019 - 01.2020
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers with finding the right product for their needs to assure a positive client experience.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
Retail Sales Associate
Spirit Halloween
Hanford, CA
10.2019 - 11.2019
- Operated point-of-sale systems accurately to process payments from customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers with finding the right product for their needs to assure a positive client experience.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Handled customer complaints in a professional manner.
Education
West Hills Middle College High School
Lemoore, CALemoore West Hill College
Columbia State Community College
Skills
- Self-Motivated Approach
- Mentoring and Guiding Teams
- Practical Problem-Solving
- Commitment to Ethical Standards
- Adaptable Learner
- Customer Service Oriented
- Effective Problem Solving
- Dispute Mediation
- Effective Interpersonal Communication
- Accountable Professional
Certification
- Food handlers
- Seller Server Course - California RBS
- AA degree in liberal arts and humanities
- EMT- license
Timeline
Site Coordinator
Boys and Girls club and South Central Tennessee
09.2024 - Current
Server
Texas Roadhouse
08.2022 - Current
Server
Black Bear Diner
03.2021 - 04.2022
Team Member/Cashier
Taco Bell
06.2020 - 03.2021
Retail Sales Associate
Hot topic
11.2019 - 01.2020
Retail Sales Associate
Spirit Halloween
10.2019 - 11.2019
- Food handlers
- Seller Server Course - California RBS
- AA degree in liberal arts and humanities
- EMT- license
West Hills Middle College High School
Lemoore West Hill College
Columbia State Community College
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