Vianna Thao
Paraeducator
Fresno,CA
Summary
Dependable candidate with strong organizational skills seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Xlanes
Fresno, CA
12.2021 - Current
- Greeted new customers, discussed specials and took drink orders.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Used communication and problem-solving skills to resolve customer complaints.
- Trained new waitstaff personnel.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Pad Thai
Clovis, CA
07.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Resolved customer complaints to maintain complete customer satisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Sales Associate
Azkara
Clovis, CA
03.2020 - 11.2020
- Greeted customers and helped with product questions, selections and purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Used POS system to process sales, returns, and gift card activations.
Registered Behavior Technician
Forward Family Services
Clovis, CA
11.2021 - 06.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
Paraeducator, Special Education
The Stepping Stone Group
Fresno, CA
08.2023 - Current
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Supported teachers with classroom management, promoting a safe and focused learning environment for students.
Education
License - Esthetician
Milan Institute
Fresno, CA02.2021
Some College (No Degree) - Radiology
Fresno City College
Fresno, CA 06.2024 - Current
Skills
- Special Requests and Substitutions
- Critical Thinking
- Order Accuracy and Delivery
- Customer Service and Rapport
- Good Listening Skills
- Courteous and Friendly
- Strong Communication Skills
- Computer Literacy / Microsoft
- Organized
Timeline
Some College (No Degree) - Radiology
Fresno City College
06.2024 - Current
Paraeducator, Special Education
The Stepping Stone Group
08.2023 - Current
Server
Xlanes
12.2021 - Current
Registered Behavior Technician
Forward Family Services
11.2021 - 06.2022
Server
Pad Thai
07.2021 - 10.2021
Sales Associate
Azkara
03.2020 - 11.2020
License - Esthetician
Milan Institute
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